Summary
Overview
Work History
Education
Skills
Timeline
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Miyetta Thompkins

Tampa,FL

Summary

Results-driven professional with a proven track record of adapting quickly to new environments and contributing to team success. Customer service expert with a solid reputation for establishing rapport with clients and optimizing processes for maximum efficiency. Strong problem-solving abilities, excellent communication skills, and a commitment to continuous learning. Eager to tackle new challenges, achieve positive results, and advance organizational objectives with dedication and enthusiasm.

Overview

6
6
years of professional experience

Work History

Massage Therapist

Massage Envy
03.2021 - 01.2024
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
  • Maintained accurate client records for effective treatment planning and progress tracking.
  • Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
  • Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
  • Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
  • Contributed to a positive working environment by fostering a supportive and collaborative atmosphere among fellow therapists and clinic staff members alike.

Fraud Prevention Representative

PSCU Financial Services
05.2021 - 06.2022
  • Participated in industry conferences and workshops, staying informed of emerging fraud tactics and sharing best practices with the team.
  • Enhanced customer trust by promptly addressing their concerns regarding potential fraud incidents and providing recommendations for safeguarding their accounts.
  • Served as a key point of contact for customers experiencing identity theft, guiding them through the necessary steps to report incidents and recover their stolen assets.
  • Minimized losses due to fraud incidents by swiftly identifying patterns of suspicious behavior and taking appropriate action, such as freezing accounts or contacting authorities when necessary.

Customer Service Representative

Adecco Staffing
03.2018 - 04.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

No Degree - Massage Therapy

SouthEastern College
Charleston, SC
12-2017

Associate of Applied Science - Occupational Therapy

LaGuardia Community College
Long Island City, NY
08-1995

Skills

  • Thorough in quality assurance
  • Research proficiency
  • Risk evaluation
  • Effective time management
  • Regulatory adherence
  • Service excellence
  • Client communication skills
  • Proficient in conveying information effectively
  • Professional massage therapy practitioner
  • Responsive to new challenges
  • Strong verbal communication

Timeline

Fraud Prevention Representative

PSCU Financial Services
05.2021 - 06.2022

Massage Therapist

Massage Envy
03.2021 - 01.2024

Customer Service Representative

Adecco Staffing
03.2018 - 04.2019

No Degree - Massage Therapy

SouthEastern College

Associate of Applied Science - Occupational Therapy

LaGuardia Community College

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Miyetta Thompkins