Miyoko Hayashi
The Bronx,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Customer Service Rep
Enagic USA Inc.
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Responded to customer requests for products, services, and company information.
Supervisor - Sales Dept
Enagic USA Inc.
02.2010 - 09.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Customer Service Rep
Japan Network Group, INC
03.2008 - 07.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Associate of Arts - Education
Soka University
Tokyo, Japan06.2026
High School Diploma -
Yaokita High School
Osaka, Japan06.1988
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Conflict Resolution
- Microsoft Excel
- Payment Processing
- Professional telephone demeanor
- Product Knowledge
Languages
Japanese
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Rep
Enagic USA Inc.
09.2022 - Current
Supervisor - Sales Dept
Enagic USA Inc.
02.2010 - 09.2020
Customer Service Rep
Japan Network Group, INC
03.2008 - 07.2008
Associate of Arts - Education
Soka University
High School Diploma -
Yaokita High School
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