Miyoko Moody
San Francisco,CA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
12
12
years of professional experience
Work History
Patient Coordinator
Arya Derm Dermatology Practice
11.2020 - 10.2023
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Provided complete patient assessments and communicated with patients to understand medical histories.
Maitre D'
Kokkari Restaurant
09.2019 - 11.2020
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
- Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.
Maitre D'
Waterbar Restaurant
11.2015 - 09.2019
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
- Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.
Hostess
Thanh Long Restaurant
09.2013 - 11.2015
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Hostess
Crustacean Restaurant
08.2012 - 09.2013
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Hospitality Services (Intern)
Albuquerque Film Festival
06.2011 - 08.2011
- Increased customer service ratings significantly through personable service.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
Education
No Degree -
City College of San Francisco
San Francisco, CASkills
- Electronic Records Management
- Resource Management
- Database Coordination
- Office Administration
- Patient Care Coordination
- HIPAA Compliance
Timeline
Patient Coordinator
Arya Derm Dermatology Practice
11.2020 - 10.2023
Maitre D'
Kokkari Restaurant
09.2019 - 11.2020
Maitre D'
Waterbar Restaurant
11.2015 - 09.2019
Hostess
Thanh Long Restaurant
09.2013 - 11.2015
Hostess
Crustacean Restaurant
08.2012 - 09.2013
Hospitality Services (Intern)
Albuquerque Film Festival
06.2011 - 08.2011
No Degree -
City College of San Francisco
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