Miyoko Muto
Peninsula,OH
Summary
Detail-oriented professional with proven expertise in enhancing response speed and customer satisfaction. Skilled in VBA and Microsoft Office, committed to delivering effective communication and problem-solving solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kyocera Corporation
Nagoya, Japan
06.2008 - 04.2011
- As a customer service representative for cutting tools in metalworking, I handled inquiries and support requests from distributors, end-users, and the sales team. This was mainly done via phone and email. As a backup for the sales team, I improved response speed and work accuracy to build trust with distributors and end-users, enhance brand recognition, and increase customer satisfaction.
- In order to process work quickly and accurately, I studied Excel, obtained a certificate for Excel, and mastered the Excel tasks required for my regular work.
Technical Assistant
IPHONE Corporation
Nagoya, Japan
04.2005 - 06.2008
- As a member of the Technical Department, I responded to inquiries from customers as a backup for the engineering team, convery customer inquiries to engineers, and coordinate with related departments.
- I was transfered to a team to support R&D team. My responsibility was to control R&D project schedule and reduce lead time of each project.
Education
Bachelor of Arts - Business Management
Aichi University
Aichi , Japan03-2005
Kasugai South High School
Aichi, Japan03-2001
Skills
- VBA Expert - Certification that proves skills in Excel, Access macros, and VBA (Visual Basic for Applications) in Japan
- MOS (Microsoft Office Specialist)
- Eiken 2nd grade (English Proficiency test in Japan)
- Yoga Instructor - RYT 200 ( Registered Yoga Teacher)
Affiliations
- I like challenging new things. Doe to my husband's work, I moved to Thailand and lived there for 5 years and in the US for three years. During that time, I obtained a yoga instructor certification in Thailand, and in the US I studied English and obtained Eiken (English Proficiency test in Japan) grade 2 cerfiticiate.
Languages
English
Limited
Japanese
Native/ Bilingual
Thai
Elementary
Accomplishments
- While working in AIPHONE Corporation (in Japan), I obtained VBA Expert and MOS (Microsoft Office Specialist) certifications, which allowed me to take on various tasks to improve work efficiency. I contributed to improving work efficiency and received an award from the president (in 2007).
Certification
- VBA Expert
- MOS (Microsoft Office Specialist)
- Eiken 2nd Grade (English Proficiency Test in Japan)
- YOGA instructor (RYT 200)
Timeline
Customer Service Representative
Kyocera Corporation
06.2008 - 04.2011
Technical Assistant
IPHONE Corporation
04.2005 - 06.2008
Bachelor of Arts - Business Management
Aichi University
Kasugai South High School