Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

Miyoko Muto

Peninsula,OH

Summary

Detail-oriented professional with proven expertise in enhancing response speed and customer satisfaction. Skilled in VBA and Microsoft Office, committed to delivering effective communication and problem-solving solutions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Kyocera Corporation
Nagoya, Japan
06.2008 - 04.2011
  • As a customer service representative for cutting tools in metalworking, I handled inquiries and support requests from distributors, end-users, and the sales team. This was mainly done via phone and email. As a backup for the sales team, I improved response speed and work accuracy to build trust with distributors and end-users, enhance brand recognition, and increase customer satisfaction.
  • In order to process work quickly and accurately, I studied Excel, obtained a certificate for Excel, and mastered the Excel tasks required for my regular work.

Technical Assistant

IPHONE Corporation
Nagoya, Japan
04.2005 - 06.2008
  • As a member of the Technical Department, I responded to inquiries from customers as a backup for the engineering team, convery customer inquiries to engineers, and coordinate with related departments.
  • I was transfered to a team to support R&D team. My responsibility was to control R&D project schedule and reduce lead time of each project.

Education

Bachelor of Arts - Business Management

Aichi University
Aichi , Japan
03-2005

Kasugai South High School
Aichi, Japan
03-2001

Skills

  • VBA Expert - Certification that proves skills in Excel, Access macros, and VBA (Visual Basic for Applications) in Japan
  • MOS (Microsoft Office Specialist)
  • Eiken 2nd grade (English Proficiency test in Japan)
  • Yoga Instructor - RYT 200 ( Registered Yoga Teacher)

Affiliations

  • I like challenging new things. Doe to my husband's work, I moved to Thailand and lived there for 5 years and in the US for three years. During that time, I obtained a yoga instructor certification in Thailand, and in the US I studied English and obtained Eiken (English Proficiency test in Japan) grade 2 cerfiticiate.

Languages

English
Limited
Japanese
Native/ Bilingual
Thai
Elementary

Accomplishments

  • While working in AIPHONE Corporation (in Japan), I obtained VBA Expert and MOS (Microsoft Office Specialist) certifications, which allowed me to take on various tasks to improve work efficiency. I contributed to improving work efficiency and received an award from the president (in 2007).

Certification

  • VBA Expert
  • MOS (Microsoft Office Specialist)
  • Eiken 2nd Grade (English Proficiency Test in Japan)
  • YOGA instructor (RYT 200)

Timeline

Customer Service Representative

Kyocera Corporation
06.2008 - 04.2011

Technical Assistant

IPHONE Corporation
04.2005 - 06.2008

Bachelor of Arts - Business Management

Aichi University

Kasugai South High School

Similar Profiles

CREATE PROFILE