With a proven track record at Prospect Airport Services, I excel in delivering exceptional customer service and ensuring safety, showcasing my strong interpersonal skills and safety management expertise. My ability to enhance team collaboration and drive performance improvements is demonstrated through effective problem-solving and a commitment to excellence.
Overview
2
2
years of professional experience
Work History
Prep Cook
Checkers Restaurant
03.2020 - 05.2020
Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
Stocked inventory efficiently, enabling seamless transition between meal services.
Cultivated a safe working environment by consistently wearing appropriate protective gear and practicing safe handling techniques during food preparation tasks.
Passenger Service Assistant
Prospect Airport Services
10.2018 - 12.2018
Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
Assisted elderly passengers with boarding and deplaning, ensuring a smooth travel experience for all customers.
Demonstrated strong problem-solving abilities during flight delays or cancellations, working closely with airline personnel to accommodate affected passengers promptly.
Assisted passengers in navigating customs procedures smoothly and efficiently.
Maintained professionalism under pressure in high-stress situations such as medical emergencies or disruptive passengers, assisting in resolving issues efficiently.
Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Rock Wall Attendant
Romulus Athletic Center
08.2018 - 10.2018
Enhanced overall facility safety by proactively identifying and addressing potential hazards in the climbing area.
Enhanced customer satisfaction by providing exceptional rock wall safety instructions and demonstrations.
Conducted regular equipment inspections, maintaining the highest standards of cleanliness and functionality.
Assisted climbers with proper equipment fitting, ensuring secure harnesses and helmets for optimal safety.