Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Package Sorter
FedEx
Durham, NC
10.2023 - 12.2024
Organized packages according to size and weight specifications.
Scanned barcodes on packages to ensure accuracy of delivery.
Inspected packages for signs of damage or tampering.
Customer Service Representative
Conduent
Greensboro, NC
08.2024 - 11.2024
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Collected feedback via surveys to enhance service quality.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Cashier
Arigato Japanese Steak & Seafood House
Greensboro, NC
01.2021 - 01.2024
Operated the cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
Counted the money in the cash drawer at the beginning of the the shift to ensure that the amounts were correct and that there was sufficient change.
Issued receipts, refunds, credits, or changes due to customers.
Processed returns and exchanges of merchandise in accordance with store policies.
Balanced daily transactions on a computerized point-of-sale system.
Conducted price checks for special orders or discounts as requested by customers.
Reconciled transactions at the end of the shift using appropriate forms and reports to verify the accuracy of transactions.
Identified discrepancies between actual count and register balance; made corrections accordingly.
Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Server
Arigato Japanese Steak & Seafood House
Greensboro, NC
01.2021 - 01.2024
Provided excellent customer service to ensure satisfaction.
Assisted in training new servers.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Prepared drinks according to standard recipes.
Took orders from customers accurately and in a timely manner.
Monitored dining room for cleanliness and proper set-up at all times.
Responded efficiently to guest inquiries and complaints in a professional manner.
Ensured that each guest was served courteously, quickly, and efficiently.
Accurately recorded orders on cash register and point-of-sale system.
Performed opening and closing duties such as setting up the dining area and restocking supplies.
Education
Associate of Science - Behavioral Sciences
North Carolina Central University
Durham, NC
05-2027
High School Diploma -
Greensboro College Middle College
Greensboro, NC
05-2023
Skills
Package handling
Teamwork
Mail distribution
Process Improvement
Critical Thinking
Multitasking Abilities
Effective communication
Reliability
Logistics understanding
Self motivation
Time management abilities
Customer service
Professionalism
Computer Skills
Quick-learning
Problem-solving abilities
Affiliations
Background in Competitive dance
National Junior Honor Society through Middle School
Part-time employee while in high school
Languages
English
Professional
Spanish
Elementary
Accomplishments
Skipped 5th & 9th Grade Courses due to Exemplary Intelligence