Miy'Osha Curry
Intellipet
Wyoming
10
years of professional experience
Results-driven Retention Specialist with expertise in engagement strategies that enhance customer loyalty. Experienced in managing diverse interactions and navigating complex disability claims while ensuring compliance. Proven success in fostering relationships with stakeholders and streamlining data management in healthcare documentation. Committed to delivering precise data solutions that support organizational goals.
Work History
Customer Retention Specialist
2 Years- Managed high volume of inbound and outbound phone calls, emails, and case documentation, consistently meeting productivity and quality metrics.
- Identified customer needs and recommended appropriate solutions to improve satisfaction and long-term retention.
- Analyzed customer feedback and behavior patterns to identify areas for improvement in service delivery and product offerings.
- Maintained accurate customer records in CRM and internal systems, ensuring data integrity and accessibility for service improvements.
- Identified customer needs and recommended tailored solutions, enhancing satisfaction and supporting long-term retention.
Long-Term Disability Claim Specialist
4 Years 7 Months- Delivered exceptional customer service by proactively addressing claimant concerns and fostering positive relationships with internal and external partners to enhance claimant experience.
- Collaborate with nurse case managers, vocational specialists, consulting physicians, and other subject matter experts to support informed and ethical claim decisions.
- Collaborated with nurse case managers, vocational specialists, consulting physicians, and other subject matter experts to ensure informed and ethical claim decisions, promoting compliance and fairness.
- Deliver exceptional customer service by proactively addressing claimant concerns and building positive relationships with internal and external partners.
Healthcare Data Entry Specialist
3 Years 4 Months- Utilized claims processing systems and Microsoft Office applications to manage daily workloads and ensure accuracy of electronic records.
- Identify missing or inconsistent information and coordinate with healthcare providers, claimants, and internal departments to obtain required documentation.
- Identified missing or inconsistent information and coordinated with healthcare providers and internal departments to obtain necessary documentation.
- Maintained confidentiality of protected health information (PHI) and sensitive member data in compliance with HIPAA and organizational policies.
Education
Certified Billing And Coding Specialist - Billing And Coding
High School Diploma
- 3.4 GPA
Skills
Claims Management
Customer Relationship Management
Customer engagement
Customer Feedback Analysis
Data Entry & Documentation
Microsoft Excel
Outlook
Word
Policy Interpretation
Accuracy and attention to detail
CRM management
Interpersonal skills
Timeline
Customer Retention Specialist
Intellipet
08.2024 - CurrentRead More
Long-Term Disability Claim Specialist
Mutual of Omaha
12.2019 - 07.2024Read More
Healthcare Data Entry Specialist
Virtua Health
07.2016 - 11.2019Read More
University of Phoenix - Non Degree Program
Certified Billing And Coding Specialist from Billing And Coding
Read More
Ottawa Hills High School
High School Diploma
Read More
Awards
- Maintained high accuracy while managing a large disability claims workload.
- Recognized for timely claim resolution and strong customer service.
- Consistently met or exceeded productivity and quality performance goals.