Miyra Saravia
Paramount,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Personable, outgoing Spanish interpreter with solid experience translating spanish. Culturally adept at understanding and respecting differences to interpret without compromising content. Highly proficient in both english and spanish vocabularies typically used in formal, consultative and casual modes of communication.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative
Choice Lithographics
Buena Park, California
04.2017 - Current
- Maintained detailed records of customer interactions, orders and account status updates.
- Assisted in resolving customer complaints in a prompt manner.
- Provided customers with product information, pricing and availability.
- Generated leads through cold calling potential clients.
- Monitored competitor activities and recommended changes accordingly.
- Provided training sessions for new employees on company policies, procedures and best practices.
- Developed and maintained relationships with key customers to ensure customer satisfaction.
- Conducted outbound calls to existing clients to upsell products or services.
- Followed up on pending orders and inquiries in a timely manner.
- Established relationships with key decision makers at target companies.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Conducted cold calls to generate new business leads.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Maintained detailed account records and contact logs to facilitate sales process.
- Maintained and updated customer database with contact details and sales interaction history.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Customer Service Representative
SMC Solar
North Hollywood, California
01.2015 - 09.2016
- Telemarketing
- Making appointments with future clients
- Invoicing
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Santisima Trinidad
Out Of Country12-2007
Some College (No Degree) - Public Relations
Francisco Gavidia
Out Of CountrySkills
- Telephone sales
- Lead Qualification
- Opportunity Identification
- Cold calling expertise
- Attention to Detail
- Customer Service
- Email and Phone Etiquette
- Data Entry
- Organized and Efficient
- Invoice Processing
- Basic Bookkeeping / Quickbooks
- Multilingual in English & Spanish
- Proofreading
- Filing and data archiving
- Office Administration
- File Maintenance
Timeline
Inside Sales Representative
Choice Lithographics
04.2017 - Current
Customer Service Representative
SMC Solar
01.2015 - 09.2016
High School Diploma -
Santisima Trinidad
Some College (No Degree) - Public Relations
Francisco Gavidia
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