Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Miyuki Lee

Weatherford,TX

Summary

I was pursuing Associate degree of Human resource specialist and had internship opportunity to gain hands-on experience. Outgoing and friendly with strong motivation for success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Focused PSE postal support employee with expertise in post office operations and hands-on experience in high-volume mail distribution centers. Dedicated mail processing professional with background in detailed performance.

Overview

9
9
years of professional experience

Work History

Customer Service Agent at DFW Airport Terminals

American Airlines
Dallas, TX
08.2023 - Current
  • Identified opportunities to improve customer service processes and procedures.
  • Provided technical support over the phone when needed.
  • Advised customers on purchasing decisions based on their individual needs.
  • Processed refunds, returns, exchanges, and order cancellations according to policy.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.
  • Assisted with baggage check-in and tagging for customers.
  • Resolved conflicts between passengers using effective interpersonal skills.
  • Printed itineraries and tickets for passengers each day.
  • Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
  • Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
  • Scheduled ground transportation for arriving passengers when necessary.
  • Informed travelers about the rules and regulations of the airport.
  • Conducted security screenings at the entrance gates.
  • Monitored passenger flow through the terminal area.
  • Updated flight information on display monitors.
  • Resolved customer complaints in an effective manner.
  • Greeted passengers and provided assistance with check-in procedures.
  • Provided accurate information about products and services to customers.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

American Airline DFW Reservation Escalation Desk

American Airlines
Euless, TX
10.2021 - 07.2023
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Researched and resolved customer issues.
  • Relayed information on availability, pricing and discounts to customers.
  • Verified guest information and payment options ensuring accuracy and completeness.
  • Reviewed guest information and payment options, checking for accuracy and completeness.
  • Made reservations for customers and accurately entered personal information into computer system.
  • Processed cancellations and issued refunds according to company policies.
  • Took credit card payments over phone and in person.
  • Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
  • Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
  • Performed daily opening and closing flights procedures in accordance with company standards.
  • Scheduled ground transportation and rebooking processing their tickets for arriving passengers when necessary.
  • Assisted with baggage check-in and tagging for customers.
  • Monitored airport security checkpoints to ensure compliance with safety regulations.
  • Managed communication between airline personal crews and passengers/customers in a professional manner.
  • Processed payment transactions utilizing point of sale systems.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

PSE Postal Support Employee

USPS
Norfolk, VA
10.2016 - 09.2019
  • Operated mail processing equipment and manually sorted mail.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Set goals and operating procedures that maximized employee effectiveness.
  • Operated forklifts and other heavy equipment to move large items and containers.
  • Delivered various types of mail on routes according to strict timelines.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Handled undeliverable mail in accordance with established procedures.
  • Offered support and advice to newer personnel to improve performance.

Education

Associate of Arts - Human Resources Management

Bryant And Stratton College - Newport News
Virginia Beach, VA
06.2018

Registered Dental Assistant - Dental Assistant

California Dental Assistant School
San Diego, CA
08-2012

Skills

  • Phone etiquette
  • Upselling proficiency
  • Travel reservations
  • Travel sales
  • Customer reservations
  • Telephone reception
  • Decision-making
  • Organizational skills
  • Training & development
  • Problem resolution
  • Multitasking
  • Teambuilding
  • Computer skills
  • Friendly, positive attitude
  • Language proficiency (Japanese)

Languages

Japanese
Native/ Bilingual

Timeline

Customer Service Agent at DFW Airport Terminals

American Airlines
08.2023 - Current

American Airline DFW Reservation Escalation Desk

American Airlines
10.2021 - 07.2023

PSE Postal Support Employee

USPS
10.2016 - 09.2019

Associate of Arts - Human Resources Management

Bryant And Stratton College - Newport News

Registered Dental Assistant - Dental Assistant

California Dental Assistant School

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Miyuki Lee