Mizael Rojas
Experienced Customer Service
Los Angeles,CA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General manager
Bea's bakery
09.2020 - 07.2024
- In charge of 20 wholesale accounts, schedule front and back house, (money handling) deposits, refunds, retail, QuickBooks, toast, customer relations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Manager
Marmalade Café LLC
10.2012 - 02.2020
- Started as a cashier deli and eventually promoted to the management team
- Handled bank deposits, schedules, accounting, forecast, submitting store orders, and knowledge of Full Catering Service.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Executive
Home Depot
03.2017 - 08.2019
- Returns /Pro Desk / Contractors/ payment processing/ opening new Contractor accounts.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Cashier
KFC
01.2002 - 01.2011
- Worked as a cashier in different fast-food restaurants including KFC, CARL’S JRS COMPANY AND FRANCHISE, STARBUCKS, LA SALSA
- Managed money handling responsibilities.
Education
Computerized accounting course -
Los Angeles TTC
04.2002
Diploma -
Thomas Jefferson high school
05.2001
Skills
- Punctuality
- Bilingual – Eng/Spa
- Multitasking
- Excel/Word
- Stable on a Job
- Basic Computer knowledge
- Ability to learn fast
- Outstanding Customer Service
Leadership and team building
Problem Resolution
Operations Management
Team Player
Staff Management
Training
Currently applying for more courses on Word, Excel, Power Point, CRM, knowledgeable in Toast POS system & Quickbooks.
Certification
- Certified Manager (CM) - Institute of Certified Professional Managers.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
General manager
Bea's bakery
09.2020 - 07.2024
Customer Service Executive
Home Depot
03.2017 - 08.2019
Manager
Marmalade Café LLC
10.2012 - 02.2020
Cashier
KFC
01.2002 - 01.2011
Diploma -
Thomas Jefferson high school
Computerized accounting course -
Los Angeles TTC
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