Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Mizanelle Akiele-Green

Decatur,GA

Summary

Highly talented Senior Certified Pharmacy Technician seeking to obtain a challenging new role, which will allow the use of strong management skills, well developed organizational and customer support skills, as well as proficiency in the use of Windows-based computer software while communicating effectively with patients, physicians, and co-worker

Overview

19
19
years of professional experience
1
1
Certification

Work History

Pharmacy Tech

Molina Healthcare
09.2021 - Current
  • Receives and processes Prior Authorizations requests sent by providers of medications not covered by the member’s Health plan, based on health plan criteria and guidelines
  • Answer phone call inquiries regarding Pharmacy benefits of the member
  • Resolves issues regarding pharmacy benefits and medication formulary in a timely manner
  • Effectively resolved insurance rejections and other billing issues
  • Reviews and resolves written disputes received from providers and members of denied prior authorization
  • Conduct research to facilitate problem resolution of pharmacy claims /benefits
  • Assist pharmacy on claims adjudication, one-time overrides, and status of a Prior authorization etc

Pharmacy Technician

Kaiser Permanente
Jonesboro , Georgia
01.2018 - Current
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
  • Operated cash registers to accept payments from customers.
  • Received written prescription or refill requests, verifying information for completeness and accuracy.
  • Received payment from customers and processed credit card transactions when necessary.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.

Sr. Certified Lead Pharmacy Technician

Kroger
Brookhaven , GA
03.2006 - 12.2024
  • Create associate work schedule; Assist pharmacist with control narcotics inventory; Performed administrative duties including answering phones, sending and receiving faxes, data entry, filling, and sales of prescriptions; Create and update patient’s health and insurance information in the computer; Assist the pharmacist under direct supervision in the practice of pharmacy in accordance with local, state, federal, and company regulations; Communicating with insurance carriers for various information and supplementation; Maintains and organizes the entire prescription inventory of the store; Communicate with prescribers and their agents to obtain refill authorization; Compound certain medications under supervision of pharmacist; Prepackage of bulk medications; Trains all new hires on inventory duties as well as inventory management and daily pharmacy activities and duties; Reduced pharmacy spending by 40% through inventory maintenance and drug consolidation

District Pharmacy Trainer

Kroger
03.2017 - 01.2020
  • Train all pharmacy new hire; Provided training and guidance to other staff as needed increasing their rate of proficiency and computer skills as well as daily pharmacy activities and duties; Verified state license, PTCB certifications and all state and company laws and policies are met, Led a customer service improvement and new-hire training initiative that resulted in a 32% increase to customers satisfaction rating within 6 weeks; Created word documents for training purposes and trained 4th year PharmD candidates from various institutions on how to perform retrospective claim analysis, Train all staff how to that stored and dispensed in compliance with Federal, State, and Department Regulations, Nationally certified technician (CPhT) as of 2008

Education

B.S - NURSING

GEORGIA STATE UNIVERSITY
GA
05.2010

DIPLOMA -

SOUTHWEST DEKALB HIGH SCHOOL
05.2004

Skills

  • HIPPA Compliance
  • Problem solving
  • Excellent Communication
  • Detail Orientation
  • Mathematical Proficiency
  • Proficiency in Language
  • Organizational Skills
  • Teamwork
  • Verbal Communication
  • Continual Learning
  • Adaptability
  • FDA compliance
  • Drug utilization review
  • Drug safety
  • Insurance reconciliation
  • Billing support
  • Answering customer questions
  • Pharmacology
  • Drug classification
  • Workflow optimization
  • Resolving customer issues
  • Drug monitoring
  • Confidentiality and HIPAA
  • Medicare and medicaid process
  • Insurance billing
  • HIPAA
  • Regulatory compliance
  • Advanced math skills
  • Drug storage procedures
  • Medication storage procedures
  • Insurance verification
  • Updating medication histories
  • Problem-solving skills
  • Medication dispensing
  • Drug inventory management
  • Patient confidentiality
  • Pharmacy operations
  • Aseptic techniques
  • Quality assurance and control
  • Team collaboration
  • Supply restocking
  • Attendance oversight
  • OTC recommendations
  • Supporting pharmacy operations
  • New hire onboarding
  • Troubleshooting malfunctioning equipment
  • Operations support
  • Healthcare regulations
  • Ordering and stocking medications
  • Pharmaceutical calculations

Certification

  • Georgia Board of Pharmacy, PHTC014155
  • PTCB: Certified Pharmacy Technician, 1004371

References

  • DAVID LUC, PHARMACIST, Davidluc@live.com, 404-934-3766
  • MICHELLE BLALOCK, PHARMACIST, Michelle.blalock@kroger.com, 404-429-2395
  • DANITA MCCLAIN, DIRECTOR OF COMMUNICATIONS, Dmcclain@spelman.edu, 404-270-5899
  • ZEAFFORD WIGGS, KROGER MANAGER, Zeawiggs68@gmail.com, 770-885-2710

Timeline

Pharmacy Tech

Molina Healthcare
09.2021 - Current

Pharmacy Technician

Kaiser Permanente
01.2018 - Current

District Pharmacy Trainer

Kroger
03.2017 - 01.2020

Sr. Certified Lead Pharmacy Technician

Kroger
03.2006 - 12.2024

B.S - NURSING

GEORGIA STATE UNIVERSITY

DIPLOMA -

SOUTHWEST DEKALB HIGH SCHOOL

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Mizanelle Akiele-Green