Mizani Cole

As a Bank Call Representative I am responsible for handling customer inquiries, providing information about products and services, assisting with account transactions, and resolving issues while maintaining a positive customer experience, addressing concerns, and potentially upselling or cross-selling relevant products. My role involves handling incoming calls, addressing inquiries, resolving issues, and promoting financial products and services. I played a crucial part in building and maintaining positive relationships between the credit unions and their members.

Key Responsibilities:

• Customer Service: Answered incoming calls promptly and professionally, greeting members and addressing their needs with a friendly and helpful demeanor.
• Assisted members with a wide range of inquiries, including account balances, transaction history, loan information, and general account maintenance.
• Issue Resolution: Listened attentively to members' concerns, identified the root cause of issues, and provided accurate and effective solutions to resolve problems.
• Collaborated with relevant departments and teams to ensure timely resolution of more complex issues, such as account discrepancies or fraud concerns.
• Product and Service Promotion: Educate members about various financial products and services offered by the credit unions, including savings accounts, loans, credit cards, and online banking features.
• Actively cross-sold products that aligned with members' financial needs, contributing to increased revenue and member satisfaction.
• Account Maintenance: Assisted members with account-related tasks such as updating contact information, setting up automatic payments, and managing online banking profiles.
• Processed account changes and updates accurately and efficiently, ensuring data integrity.
• Compliance and Documentation: Adhered to all relevant regulatory guidelines and credit union policies to ensure compliance and data security during interactions with members.
• Maintained accurate and detailed records of member interactions, inquiries, and resolutions in the CRM system.
• Member Education: Provided guidance to members on using digital banking platforms, mobile apps, and online services to enhance their banking experience.
• Offered tips on financial literacy and responsible money management to empower members in making informed decisions.
• Team Collaboration: Collaborated with colleagues and supervisors to share insights, best practices, and emerging member concerns to continuously improve service quality.
• Participated in training sessions and workshops to stay updated on credit union policies, products, and procedures.

Skills Developed:

Customer Service Excellence: Developed strong interpersonal and communication skills to provide outstanding customer service, build rapport, and address customer concerns effectively.

Financial Product Knowledge: Gained a comprehensive understanding of various credit union products and services, allowing me to confidently advise customers on their financial needs.

Problem Solving: Enhanced my ability to analyze issues, think critically, and provide prompt solutions, even in complex situations.

Active Listening: Honed active listening skills to understand customer needs, address concerns, and tailor solutions accordingly.

Communication Skills: Improved verbal and written communication skills to convey information clearly, concisely, and professionally.

Time Management: Developed efficient time management skills to handle a high volume of calls while maintaining quality interactions.

Technical Proficiency: Became proficient in using banking software, CRM systems, and other tools to facilitate customer interactions and transactions.

Cross-Selling and Upselling: Gained the ability to identify opportunities for cross-selling and upselling financial products to meet customer needs and increase revenue.

Compliance Adherence: Acquired a strong understanding of financial regulations and compliance requirements to ensure secure and ethical customer interactions.

Team Collaboration: Collaborated effectively with colleagues from different departments, fostering a seamless customer experience and problem resolution.

Patience and Empathy: Developed patience and empathy when dealing with diverse customer situations and emotional responses.

As a Server/Bartender at Pappasito's Cantina, I excelled in providing exceptional customer service and creating a memorable dining experience for patrons. My role encompassed a combination of serving tables and tending to the bar area, contributing to the overall success of the establishment.

Key responsibilities:

• Customer Service: Greeted guests warmly, established rapport, and ensured their needs were met throughout their visit. Took orders with accuracy and provided menu recommendations.
• Table Service: Managed a section of tables, providing attentive service, taking orders, and delivering food and beverages promptly. Anticipated guests' needs and ensured a comfortable dining environment.
• Beverage Preparation: Crafted a variety of alcoholic and non-alcoholic beverages, adhering to recipes and maintaining high presentation standards. Exhibited proficiency in mixing cocktails, pouring wine, and serving beers.
• Trained new bartenders on proper techniques for mixing drinks and pouring beers.
• Bar Maintenance: Maintained a clean and organized bar area, including restocking supplies, garnishes, and glassware. Ensured compliance with sanitation and safety standards.
• Menu Knowledge: Demonstrated an in-depth understanding of the menu offerings, including ingredients, preparation methods, and special dietary considerations. Provided accurate descriptions and answered any customer inquiries.
• Upselling: Utilized suggestive selling techniques to recommend appetizers, entrees, desserts, and beverages that enhanced guests' dining experiences and increased revenue.
• Payment Processing: Handled guest checks accurately and efficiently, processing payments through the POS system. Managed cash transactions and maintained accountability for the cash register.
• Collaboration: Worked closely with kitchen staff and other servers to ensure orders were delivered correctly and in a timely manner. Effectively communicated special requests and modifications.
• Customer Satisfaction: Actively sought feedback from guests and resolved any issues or concerns in a professional and courteous manner. Strived to exceed expectations and leave a positive impression.
• Compliance: Adhered to all alcohol and food service regulations, including checking IDs for age verification and refusing service to visibly intoxicated individuals. Followed responsible alcohol service guidelines.
• Team Player: Contributed to a positive and supportive team environment, assisting colleagues during peak times and collaborating to provide efficient service.
• Cleanliness: Assisted with overall restaurant cleanliness, including bussing tables, wiping down surfaces, and ensuring a tidy dining area.

This position involves managing and coordinating various logistics and supply chain activities to ensure timely and accurate delivery of equipment, materials, and supplies essential for the company's operations. The Logistics Technician works closely with different departments and teams to maintain inventory, track shipments, and maintain compliance with relevant regulations. The Logistics Technician plays a crucial role in supporting the efficient and effective operations of Draken International and the military base.

Key responsibilities:

• Inventory Management: Maintain accurate records of inventory levels, including incoming and outgoing items. Perform regular physical counts and reconciliations to ensure accuracy.
• Supply Chain Coordination: Collaborate with procurement, warehouse, and transportation teams to ensure the timely delivery of required materials and supplies. Monitor supplier performance and address any delays or issues.
• Shipping and Receiving: Oversee the shipping and receiving processes, verifying the accuracy of shipments, checking for damage, and ensuring proper documentation is completed.
• Equipment Tracking: Maintain a comprehensive tracking system for all equipment and assets. Monitor their movement, status, and maintenance schedules to ensure readiness and compliance.
• Data Analysis: Analyze supply chain data to identify trends, optimize inventory levels, and improve overall logistics processes. Make recommendations for process enhancements and cost savings.
• Regulatory Compliance: Ensure compliance with all relevant regulations, standards, and protocols related to transportation, handling, and storage of materials and equipment.
• Documentation: Maintain accurate records and documentation related to inventory, shipments, and logistics activities. Generate reports and update databases as needed.
• Problem Resolution: Identify and resolve any logistical or supply chain issues that arise, collaborating with internal and external stakeholders to find effective solutions.
• Emergency Response: Participate in emergency response efforts by managing logistics during crisis situations, including disaster relief and humanitarian operations.
• Training: Provide training to team members on proper inventory management techniques, logistics processes, and safety protocols.

As a FedEx Ground Loader, my responsibilities centered around efficiently and accurately loading packages onto delivery vehicles to ensure the timely and safe delivery of shipments to customers. I worked as an integral part of the FedEx Ground team, contributing to the smooth operation of the package sorting and loading process.

Key Responsibilities:

• Package Sorting: Sorted and organized packages based on size, weight, and destination using proper handling techniques to prevent damage.
• Loading Efficiency: Loaded packages onto delivery vehicles according to specified routes, maximizing space utilization while maintaining safety protocols.
• Scanning and Documentation: Utilized scanning devices to track packages and update delivery information in the system, ensuring accurate record-keeping.
• Quality Control: Inspected packages for proper labeling and addressed any discrepancies to avoid delivery errors.
• Safe Handling: Adhered to safety guidelines and procedures to prevent injuries and package damage during the loading process.
• Team Collaboration: Worked closely with fellow loaders, drivers, and supervisors to coordinate loading schedules and address any logistical challenges.
• Adaptability: Adapted to changing work conditions, including peak seasons or increased workload, to meet delivery deadlines effectively.
• Equipment Maintenance: Maintained cleanliness and operational readiness of loading equipment, such as conveyor belts, ramps, and dollies.

Key Achievements:

• Consistently met loading quotas, contributing to on-time deliveries and customer satisfaction.
• Received positive feedback from supervisors for attention to detail in package handling, reducing delivery errors.
• Collaborated with team members to streamline the loading process during high-volume periods, improving overall efficiency.

Skills Developed:

• Attention to Detail: Developed a keen eye for detail to ensure accurate package sorting and loading.
• Time Management: Learned to efficiently manage time and workload to meet delivery deadlines.
• Teamwork: Cultivated strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.
• Adaptability: Gained the ability to adapt to fast-paced and changing work environments, particularly during peak seasons.
• Problem-Solving: Developed problem-solving skills to address logistical challenges and prevent delivery errors.

Throughout this role, I displayed outstanding organizational abilities, attention to detail, and a commitment to ensuring the efficient flow of goods through the distribution process as a Receiver and Picker at a Walmart warehouse. My responsibilities included a wide range of duties centered on correct inventory management and fast order fulfillment. I was an essential member of the warehouse staff, ensuring the transparent running of the supply chain and, ultimately, customer happiness.

Key Responsibilities:

• Receiving and Inspection: Efficiently unloaded and sorted incoming shipments from suppliers, verifying the accuracy of items and quantities against purchase orders.
• Conducted thorough quality inspections to identify any damaged or defective products, ensuring that only high-quality items entered the inventory.
• Inventory Management: Utilized inventory management software to update and maintain accurate records of received goods and stocked items.
• Organized and labeled inventory in designated storage locations, optimizing space utilization and accessibility.
• Picking and Packing: Received picking orders from the warehouse management system and accurately selected items from storage shelves according to order specifications.
• Carefully packed items in appropriate packaging, ensuring their protection during transportation.
• Quality Control: Conducted regular quality checks on picked items to confirm accuracy and integrity, minimizing errors and enhancing order fulfillment efficiency.
• Collaboration: Collaborated with team members and supervisors to coordinate workflow, address any inventory discrepancies, and maintain a well-organized warehouse environment.
• Communicated effectively with other departments, such as shipping and inventory control, to facilitate seamless operations.
• Safety and Compliance: Adhered to all safety protocols and guidelines, using appropriate personal protective equipment (PPE) and following established procedures to prevent accidents and injuries.
• Continuous Improvement: Suggested process improvements to enhance efficiency, accuracy, and overall productivity in warehouse operations.
• Participated in training sessions to stay updated on new technologies, best practices, and safety measures.

I excelled in efficiency and attention to detail while working as a Receiver and Packer at Amazon, supporting the seamless functioning of the warehouse operations. My contribution was paramount in making sure that incoming products were properly received, examined, and packaged while upholding a high standard of quality control and adhering to tight deadlines.

Key Responsibilities:

• Receiving and Inspection: Thoroughly inspected incoming shipments to verify accuracy, quality, and condition of products. Collaborated with the team to resolve any discrepancies or issues related to received items.
• Quality Control: Ensured that all products met the required quality standards and were free from defects before proceeding to the packing process.
• Packing and Labeling: Expertly packed items according to Amazon's packaging guidelines, ensuring that each product was well-protected and appropriately labeled for shipping. Utilized packing materials efficiently to minimize waste.
• Efficiency and Speed: Maintained a steady pace while packing products, consistently meeting or exceeding daily packing targets. Contributed to maintaining a smooth workflow within the packing department.
• Inventory Management: Accurately updated inventory records in the system, recording received items and quantities. Assisted in cycle counts and physical inventory checks to maintain accurate stock levels.
• Safety and Compliance: Adhered to safety guidelines and protocols at all times, promoting a safe work environment for oneself and team members. Followed all company policies and procedures to ensure compliance.
• Team Collaboration: Communicated effectively with fellow team members and supervisors to share information, resolve issues, and contribute to a positive work atmosphere.
• Equipment Maintenance: Operated packing equipment and tools safely and efficiently. Reported any equipment malfunctions or maintenance needs promptly.

As a Server/Bartender at Movie Tavern, I played a versatile role that blended outstanding customer service with effective bartending abilities, all while contributing to our guests' overall enjoyment and satisfaction. My duties included a wide range of jobs, all geared at providing a pleasurable and unforgettable dining and entertainment experience.

Key Responsibilities:

• Customer Service Excellence: Greeted and welcomed guests in a friendly and engaging manner, ensuring a positive first impression. Actively listened to customer preferences, inquiries, and special requests, offering recommendations and solutions to enhance their experience.
• Order Taking and Accuracy: Efficiently took food and beverage orders, paying careful attention to customer specifications and dietary restrictions. Maintained accuracy in order entry to ensure the correct items were prepared and delivered promptly.
• Bartending: Prepared and served a wide variety of alcoholic and non-alcoholic beverages, including cocktails, beers, wines, and specialty drinks. Demonstrated expertise in mixing, garnishing, and presenting drinks according to established standards.
• Menu Knowledge: Developed an in-depth understanding of the menu offerings, including ingredients, preparation methods, and flavor profiles. Effectively communicated menu details to customers and provided recommendations based on their preferences.
• Upselling and Promotion: Identified opportunities to upsell menu items and special promotions, enhancing both guest experience and establishment revenue. Used persuasive communication to encourage customers to explore additional offerings.
• Table Maintenance: Ensured tables were set up with required utensils, glassware, and condiments before guest seating. Maintained tables throughout the dining experience, promptly clearing used items and refreshing settings as needed.
• Timely Service: Collaborated closely with kitchen and bar staff to ensure timely delivery of orders to tables and bar patrons. Managed multiple tasks simultaneously to meet the demands of a fast-paced environment.
• Cash Handling: Accurately managed cash transactions, including processing payments, providing change, and processing credit card transactions. Maintained a balanced cash drawer at all times.
• Problem Resolution: Proactively addressed customer concerns and complaints with a calm and empathetic approach. Collaborated with management to resolve issues and ensure guest satisfaction.
• Cleanliness and Hygiene: Adhered to rigorous cleanliness and hygiene standards, maintaining a clean and organized work area. Regularly sanitized surfaces, utensils, and glassware to ensure a safe and welcoming environment.

• 3.5 GPA
• Participated in Track & field, 2014-2017
• Captian of Track & field team
• Participated in wrestling, 2015-2018