Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mizani Patmon

Detroit

Summary

Dynamic individual with hands-on experience in customer service, sales & administrative talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Auto Insurance Agent

USAA
04.2024 - Current
  • Sold various insurance policies, including auto, home, and life
  • Provided exceptional customer service
  • Processed claims efficiently
  • Conducted client needs assessments to recommend appropriate coverage options
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Sold auto, home, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Generated quotes and proposals for clients to match individual needs.
  • Followed up promptly with interested clients to close sales.
  • Developed sales strategies to increase sales of insurance policies.
  • Finalized sales and collected necessary deposits.
  • Evaluated competitors' products and services to gain competitive advantage.
  • Negotiated contracts and terms of sale with potential customers.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Calculated premiums and established payment methods for sales.

Member Service Specialist

Zeal Credit Union
06.2021 - 04.2024
  • Processed bank transactions for customers
  • Detected and resolved credit card fraud issues
  • Handled loan processing and auto loan updates
  • Updated customer contact information
  • Investigated and resolved check fraud cases
  • Assisted customers with various banking needs
  • Provided excellent customer service
  • Facilitated ACH transfers for customers
  • Delivered functionality assistance via phone and online service platforms.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Completed training and worked effectively under high-pressure client services environments.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Human Resource Administrative Assistant

FCA Chrysler
11.2017 - 08.2021
  • Responded to inquiries regarding examinations, eligibility, salaries, benefits, and other pertinent information
  • Processed, verified, and maintained personnel-related documentation
  • Assisted with staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence
  • Addressed employee concerns and provided support in resolving issues
  • Collaborated with supervisors on performance reports and termination processes
  • Ensured compliance with company policies and procedures
  • Maintained confidentiality of sensitive information
  • Demonstrated strong communication and interpersonal skills in interactions with employees and management
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Answered and redirected incoming phone calls for office.
  • Organized new employee orientation schedules for new hires.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.

Education

BBA -

Henry Ford College
Dearborn, MI
07-2022

Skills

  • Goal oriented
  • Financial acumen
  • Asset protection expertise
  • Account retention
  • Contract review and analysis
  • Account management
  • Product knowledge
  • Complaint resolution
  • Negotiation strategies
  • Creative problem solving
  • Relationship building
  • Credit card payment processing
  • Administrative support
  • Data collection
  • Inbound and outbound calling
  • Documentation
  • Decision-making
  • Upselling
  • Customer service
  • Sales strategies
  • Lead database management
  • Cash register operation
  • Goal tracking

Certification

  • Licensed P&C Producer

Timeline

Auto Insurance Agent

USAA
04.2024 - Current

Member Service Specialist

Zeal Credit Union
06.2021 - 04.2024

Human Resource Administrative Assistant

FCA Chrysler
11.2017 - 08.2021

BBA -

Henry Ford College

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