Arthur Fowler
Scarborough,ME
Summary
Encouraging manager and analytical problem-solver. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Professional who is prepared to drive store performance and enhance customer experiences. Known for fostering collaborative team environments and adapting to dynamic retail challenges.
Overview
21
21
years of professional experience
Work History
Store Manager
Rusty Lantern Market
Portland, ME
06.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Overnight Store Manager
Hannaford Supermarket & Pharmacy
Portland, ME
06.2016 - 06.2023
- Trained all team members on key roles to maintain flexibility.
- Managed team according to company standards and compliance requirements.
- Maintained safety by implementing effective procedures regarding hazardous actions, materials, and items.
- Implemented and improved processes to improve crew productivity and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Customer Sales Representative
Spectrum Cable
Portland, ME
12.2015 - 05.2017
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
Seasonal Customer Service Representative
L.L. Bean
Portland, ME
09.2015 - 12.2015
- Actively listened to customers, handled concerns quickly.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Kitchen Manager
Longhorn Steakhouse
South Portland, ME
03.2005 - 08.2015
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maximized quality assurance by completing frequent line checks.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Managed staff schedules and maintained adequate coverage for all shifts.
Service Manager
TGIF Fridays Restaurant
Parsippany, NJ
03.2004 - 03.2005
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Analyzed service reports to identify areas of improvement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Bachelor of Science - Civil Engineering
Rutgers University/University of Miami
New Brunswick, NJ, Coral Gables, FL05.1996
Skills
- Technical Problem Solving
- Performance Improvements
- Training and Mentoring
- Quality Assurance
- Business Process Improvement
- Department Oversight
Languages
French
Full Professional
Spanish
Full Professional
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceCompany CultureTimeline
Store Manager
Rusty Lantern Market
06.2023 - Current
Overnight Store Manager
Hannaford Supermarket & Pharmacy
06.2016 - 06.2023
Customer Sales Representative
Spectrum Cable
12.2015 - 05.2017
Seasonal Customer Service Representative
L.L. Bean
09.2015 - 12.2015
Kitchen Manager
Longhorn Steakhouse
03.2005 - 08.2015
Service Manager
TGIF Fridays Restaurant
03.2004 - 03.2005
Bachelor of Science - Civil Engineering
Rutgers University/University of Miami
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