Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Work History
Customer Service Representative
All Web Leads
Austin, Texas
09.2022 - 08.2024
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Organized and detail-oriented with a strong work ethic.
Developed and maintained courteous and effective working relationships.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Administrative Assistant
Department of Health and Human Services
Missoin, TX
11.1997 - 11.2008
Enhanced record keeping accuracy by meticulously updating and maintaining service members'' personnel files.
Streamlined administrative processes for efficient handling of military personnel matters, resulting in improved office productivity.
Ensured timely processing of promotions and awards by diligently reviewing documentation and submitting required forms.
Facilitated smooth personnel transitions by coordinating travel arrangements, orders, and briefings for incoming and outgoing service members.
Maintained the confidentiality of sensitive information by adhering to strict security protocols when handling personnel records.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Office Administrative Assistant
Sun Valley Real Estate And Suppliers
McAllen, Texas
05.2003 - 11.2007
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Provided clerical support to company employees by copying, faxing, and filing documents.
Responded to inquiries from callers seeking information.
Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Call Center Representative
Answer one
McAllen, Texas
01.2003 - 05.2003
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Nikki Rowe High School
McAllen, TX
08.1993 - 05.1997
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Skills
Product Knowledge
Scheduling
Paperwork Processing
Account Updating
Call Management
Microsoft Excel
Retail Store Support
Problem Resolution
Clerical Support
Customer Relations
Sales Closing
Service Upselling
Conflict Resolution
Team Development
Medical Terminology Knowledge
Store Maintenance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Full Professional
Spanish
Professional Working
fast learner
dependable, reliable, hard worker.
Software
Windows
Timeline
Customer Service Representative
All Web Leads
09.2022 - 08.2024
Office Administrative Assistant
Sun Valley Real Estate And Suppliers
05.2003 - 11.2007
Call Center Representative
Answer one
01.2003 - 05.2003
Administrative Assistant
Department of Health and Human Services
11.1997 - 11.2008
High School Diploma -
Nikki Rowe High School
08.1993 - 05.1997
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