Adaptable professional with experience in warehouse fulfillment, cash handling, and front-line customer service. Strong skills in prioritization, multitasking, and workplace safety support consistent results. Ready to bring leadership, accuracy, and a strong work ethic to a fast-paced team.
Work History
Warehouse Clerk
2 Years 7 Months
Global Industrial | 03.2024 - Current
Picked customer orders using RF scanners, maintaining accurate item selection and inventory records.
Updated warehouse management system with receipt, location, and shipment information for inventory accuracy.
Packed products for shipment, following packaging standards and minimizing damage during transit.
Received inbound shipments, verified purchase orders, and resolved discrepancies in receiving documentation.
Staged outbound freight, applied shipping labels, and prepared orders for carrier pickup.
Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Completed basic mathematical calculations to check weights and dimensions of shipments.
Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Managed course enrollments, user access, and roster updates within learning management system
Provided coaching and mentoring to employees.
Customer Service Cashier
9 Months
The Home Depot Store | 06.2023 - 03.2024
Processed cash, credit, and debit transactions accurately using point-of-sale systems.
Balanced cash drawer and verified payment totals during shift close procedures.
Assisted customers with returns, exchanges, and receipt lookups following store policies.
Directed shoppers to products, departments, and available services across sales floor.
Resolved routine customer concerns with professional, courteous communication at register.
Maintained organized checkout area and replenished receipt paper, bags, and supplies.
Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered product questions using knowledge of sales and store promotions.
Online Grocery Team Lead
2 Years 7 Months
Walmart | 07.2020 - 02.2023
Verified product quality, substitutions, and order completion before customer handoff.
Selected accurate online orders for pickup and delivery using handheld systems.
Staged merchandise efficiently to maintain organized pickup and delivery areas.
Supported associates with order prioritization during high-volume pickup periods.
Improved workflow consistency by monitoring order accuracy and reducing fulfillment delays.
Trained new team members on staging, scanning, and customer service procedures.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Led daily team workflows to maintain consistent productivity and service standards.
Resolved operational challenges to reduce disruption and maintain output.
Recruited, interviewed and hired employees
Education
No Degree - Communications
Mountain View College | Dallas, TX
High School Diploma
Duncanville High School | Duncanville, TX | 05-2019
GPA 3.4
Skills
Order picking
Time management
Multitasking
Warehouse software systems
Document management
Data entry
Workplace safety
Operational efficiency
Prioritization
Team collaboration
Customer service
Verbal and written communication
Computer proficiency
Critical thinking
Problem-solving
Staff training
Accomplishments
Global Industrial C.O.R.E Leadership Academy 2026: Valedictorian