Morgan Jernigan
Rogersville,MO
Summary
Efficient Office Assistant with 8 years of experience answering high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with drive to succeed.
Overview
7
7
years of professional experience
Work History
Client Access Representative
Burrell Behavioral Health Center
Springfield, MO
02.2024 - Current
- Researched customer accounts to provide accurate information regarding account status.
- Created reports of daily activities, such as customer transactions and inquiries.
- Ensured compliance with all applicable laws and regulations pertaining to access management.
- Greeted customers, answered inquiries and provided assistance in a professional manner.
- Verified customer identity before granting access to accounts or services.
- Maintained customer records by entering data into the company database system.
- Responded to customer complaints in a timely manner, resolving issues promptly and efficiently.
- Applied HIPAA privacy and security regulations while handling patient information.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Explained various admission forms and policies, acquiring signatures for consent.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
General Manager
Valley Mountain Quality Meats
Rogersville, MO
07.2021 - 12.2023
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Oversaw product development initiatives from concept through completion stages.
- Ensured compliance with local health department regulations regarding food safety standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Designed sales and service strategies to improve revenue and retention.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
Private Nanny
Mia Trammell
Springfield, Missouri
03.2020 - 02.2021
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Planned age-appropriate educational activities designed to promote learning and development.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Administered medication according to parental instructions.
- Encouraged developmentally appropriate language skills through conversation and activities.
- Monitored behavior of the children to enforce appropriate conduct standards set by parents.
- Provided supervision and guidance to ensure safety of children in all situations.
- Instructed proper hygiene habits such as brushing teeth or washing hands before meals.
- Assisted with bedtime routines such as bathing, changing clothes or reading stories.
- Transported the children safely to appointments, social engagements or recreational activities.
- Prepared meals according to dietary needs of the family's children.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Responded quickly in emergency situations using sound judgment and problem solving skills.
Authorized Retailer
Gateway Wireless/ Cricket
Springfield, MO
05.2017 - 01.2020
- Assisted customers with selecting appropriate merchandise based on their individual needs.
- Maintained an organized inventory of products, ensuring accuracy in stock levels.
- Organized promotional events such as in-store demonstrations or special discounts to boost sales.
- Performed regular maintenance checks on equipment used in the store.
- Performed weekly inventory audits to ensure accurate stock levels were maintained at all times.
- Contributed to team efforts by accomplishing related tasks as needed.
- Resolved customer complaints in a professional manner while maintaining high quality standards of service.
- Prepared financial documents such as invoices, receipts, purchase orders in accordance with company guidelines.
- Maintained cleanliness of the store premises at all times.
Education
High School Diploma -
Logan-Rogersville High School
Rogersville, MO05.2011
References
- Ali Shay (770) 899-6909
- China Johnson (970) 294-5192
Timeline
Client Access Representative
Burrell Behavioral Health Center
02.2024 - Current
General Manager
Valley Mountain Quality Meats
07.2021 - 12.2023
Private Nanny
Mia Trammell
03.2020 - 02.2021
Authorized Retailer
Gateway Wireless/ Cricket
05.2017 - 01.2020
High School Diploma -
Logan-Rogersville High School