M. Jessica Mckean
Trinity,AL
Summary
Motivated Shift Leader with compassionate leadership skills, excelling in helping team members exceed objectives. Experienced trainer and problem-solver, adept at balancing customer, company, and employee needs.
Overview
13
13
years of professional experience
Work History
Shift Leader
Cracker Barrel
Athens, AL
05.2023 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
- Upheld company standards and compliance requirements for operations.
Employee Training Coordinator
Cracker Barrell
Athens, AL
08.2023 - 06.2024
- Organized, scheduled and tracked employee training sessions.
- Assisted in the development of instructional materials such as handouts, manuals and multimedia visual aids.
- Conducted new hire orientation programs to introduce company policies and procedures.
- Provided feedback on employee progress during training sessions.
- Maintained records of all completed employee trainings.
- Analyzed survey results to determine areas needing improvement or additional instruction.
- Collaborated with department managers to identify specific needs within their teams that could be addressed through customized trainings.
- Ensured compliance with all applicable laws related to workplace safety and other regulations regarding staff education.
- Met regularly with department leaders to discuss current challenges faced by their teams and develop appropriate solutions using available resources.
- Conducted new employee orientation to introduce employees to policies, culture and objectives.
- Coached employees in developing and achieving individual performance goals.
- Implemented diversity and inclusion training programs to foster an equitable workplace environment.
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Supported onboarding of new employees by hosting orientation sessions.
- Acted as a liaison between employees and management to communicate training needs and outcomes.
- Facilitated team-building exercises to enhance workplace collaboration and morale.
- Explained goals and expectations required of trainees.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
Home Daycare Owner
Self-employeed
Decatur , AL
08.2011 - 05.2022
- Monitored the health of the children by checking temperatures when needed; notified parents if any illness was observed.
- Taught basic manners such as saying please, thank you, excuse me when appropriate while also encouraging socialization skills.
- Provided first aid if necessary; kept detailed records of any incidents involving injury or illness among the children.
- Developed and implemented daily activities for infants and toddlers, including reading stories, singing songs, playing games, and providing snacks.
- Organized field trips to local parks and museums to provide educational experiences for children.
- Maintained a safe environment by monitoring the children's activities and enforcing safety rules.
- Provided parents with updates on their child's development, behavior, eating habits, sleeping patterns.
- Created schedules for nap times and meal times that met the needs of each individual child.
- Supervised playtime in order to ensure that all children were engaging in appropriate activities.
- Kept accurate records of attendance, meals served, medications administered and other important information.
- Assisted in potty-training toddlers as well as teaching basic hygiene skills such as hand washing and brushing teeth.
- Planned age-appropriate lessons focusing on language development, music appreciation, art exploration, physical education.
- Established positive relationships with families by responding promptly to inquiries or concerns about their children's care.
- Performed housekeeping duties such as cleaning toys and equipment after use in order to maintain a clean environment.
- Ensured that all necessary supplies were available at all times.
- Prepared nutritious meals according to USDA guidelines ensuring that each child was getting proper nutrition.
- Organized various recreational activities like outdoor playtime or visits from storytellers in order to stimulate learning.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Maintained organized and clean classroom and play areas.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Instructed children in eating, resting and restroom habits.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Dressed children and changed diapers.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Observed and monitored children's play activities.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
Education
High School Diploma -
Hartselle High School
Hartselle, AL05-2005
Skills
- Customer Service Management
- Production Scheduling
- Production Reporting
- Operations Support
- Equipment Troubleshooting
- Client Service
Affiliations
- I am a mom of four and thrive using time management, scheduling, and prioritizing. I teach Sunday school at my church for the early two year olds. I do well balancing my family life and my work life and I have a big support system. I love to read, plant flowers, garden, and paint in my spare time.
References
References available upon request.
Timeline
Employee Training Coordinator
Cracker Barrell
08.2023 - 06.2024
Shift Leader
Cracker Barrel
05.2023 - Current
Home Daycare Owner
Self-employeed
08.2011 - 05.2022
High School Diploma -
Hartselle High School