MJ (MaryJo) Haskas

• Handles Violation two-step process via Vantaca, sending those that did not comply to Board Meetings for Sanction.
• Oversee Architectural Control on Smartwebs.
• Reviewed and approved re-sales and leases.
• Handled resident complaints promptly and appropriately.
• Maintain and upload documents to the Vantaca System.
• Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
• Established strong, professional relationships with residents by delivering exemplary service.
• Escalated major issues to property manager for immediate remediation.
• Covered both the Property Manager and Lifestyle Directors positions when vacant.
• Update Community Website and Calendar via the Enumerate system.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Prepared two-step violations via the Vantaca system.

Started at PGA Village POA (Master) Office.

• ACC Coordinator - worked with HOA ACC Committees for POA approvals on homeowner projects / improvements.
• Front Desk to assist homeowners, answer phones and general office work.
• Oversaw office supplies.

Then Transferred to the first GL Homes Community, under builder control, Valencia Cay at Riverland.

• Contributed to organizational growth initiatives by proactively identifying areas for improvement and implementing data-driven solutions.
• Built homeowner fob and transponder protocols from beginning to end.
• Distributed and entered all new residents into our ABDI and Gate Access Systems so fobs and car transponders worked.
• Drive around Inspections, enter and process via the builders rules.
• Submitted all ACC applications to GL Homes for approval then processed approval or denial letters, collected all fees and logged all that were refundable.
• Did inspections of completed ACC projects to make sure all was completed per plan. Processed refunds.
• Ran the community until close to 600 homes out of 1087 closed, then a Property Manager was hired.

• Fully support President, CFO and CIO and VP of Finance.
• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Prepared power point and assisted in presenting at Board Meetings.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Processed travel expenses and reimbursements for executive team and senior management group, working with hotels and car rental companies to lock-in the best rates for our travelers, providing monthly and quarterly reports to Management.
• Trained all new Hire Administrative Assistants.
• Project Manager and Trainer for the expense reimbursement and travel programs.
• Project Manager funding requests and compliance review for processing charitable contributions.
• Administrator on overseeing company AmEx and Purchasing Cards and re-allocation for SG&A expenses.
• Administrator for New Employee Orientation.
• Administrator for Policies & Procedures.
• Trade Show and Strategy Meeting Coordinator.
• Manager of our WOW cost center (employee recognition).
• Worked through several acquisitions, started off as Polymedica, Liberty Medical, Medco Diabetes Solution Center and finally Express Scripts.