Monique Jolivette
Modesto,CA
Summary
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 3+ years of experience working in busy environments. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Warehouse Lead
Living Spaces
04.2022 - Current
- Oversees daily operations and shipping and handling processes.
- Double checks records, daily reports, and inventory transactions to identify and correct variances.
- Oversees warehouse staff and maintained efficiency in fast-paced environment.
- Follows verbal and written instructions to properly move and ship products.
- Promotes safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Uses hand-held scanners and physical logs to accurately track item movements.
- Performs inventories and stocked new equipment and hardware.
Warehouse Supervisor
Living Spaces
07.2020 - 04.2022
- Supervised warehouse operations by managing employees during shifts.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Operated warehouse material handling equipment correctly to move loads.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Customer Service Associate
Living Spaces
01.2020 - 07.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Solved problems with products and services by providing customers with technical support.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Night Auditor
Extended Stay America
04.2016 - 12.2019
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Education
High School Diploma -
Alameda County Office of Education
Hayward, CA01.2012
Skills
- Database Documentation
- Audit Inventory
- Production Planning
- Shipping and Receiving
- Supervision
- Customer Care
- Inventory Supplies
- Order Picking and Processing
- Quality Management
- Billing and Invoicing
- Hiring and Training
- Conflict Resolution
Timeline
Warehouse Lead
Living Spaces
04.2022 - Current
Warehouse Supervisor
Living Spaces
07.2020 - 04.2022
Customer Service Associate
Living Spaces
01.2020 - 07.2020
Night Auditor
Extended Stay America
04.2016 - 12.2019
High School Diploma -
Alameda County Office of Education
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