Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

M. Joshua Reyes

Summary

Financial services professional with 20+ years of experience in risk management, compliance, audit, and quality assurance. Expertise in designing control frameworks, conducting Risk & Control Self-Assessments (RCSA), enforcing KYC and credit policies, and mitigating regulatory risk. Proven ability to lead teams, manage operations, and build relationships with stakeholders to ensure compliance, operational efficiency, and business growth.

Overview

7
7
years of professional experience

Work History

Vice President, Onboarding Credit/Risk Mgmt

J.P. Morgan Chase
01.2022 - Current
  • Manage account opening operations across multiple business units, handling small business and complex entity accounts.
  • Enforce Credit policy and KYC (Know Your Customer) compliance requirements to reduce financial and regulatory risks.
  • Oversee a monthly volume of 4,000+ applications while ensuring service quality and customer satisfaction.
  • Implement operational risk controls, process improvements, and compliance monitoring.
  • Partner with business, compliance, and audit teams to strengthen risk governance.
  • Led strategic initiatives to enhance client service and operational efficiency.
  • Collaborated with cross-functional teams to align business objectives and strategies.

Quality Assurance Manager

J.P. Morgan Chase
01.2019 - 01.2022
  • Directed first line of defense through preventive and detective quality reviews.
  • Led Risk & Control Self-Assessments (RCSA), including identification of control gaps, remediation, and reporting.
  • Developed control frameworks to mitigate financial, operational, and regulatory risks.
  • Managed CORE events, Red Events, and Issues/Action Plans, ensuring compliance with regulatory standards.
  • Partnered with Legal, Compliance, Audit, Risk, and Technology teams to improve governance and control monitoring.

Education

Bachelor of Arts - Finance

Northwood University
Cedar Hill, TX

Skills

  • Risk Management
  • Compliance Oversight
  • Audit
  • Quality Assurance
  • KYC
  • Credit Risk
  • RCSA
  • Control Frameworks
  • Operational Risk
  • Regulatory Risk Mitigation
  • Issue Management
  • Stakeholder Engagement
  • Decision-Making
  • Problem Solving
  • Process Improvement

Accomplishments

VP Academy, 01/01/19

Timeline

Vice President, Onboarding Credit/Risk Mgmt

J.P. Morgan Chase
01.2022 - Current

Quality Assurance Manager

J.P. Morgan Chase
01.2019 - 01.2022

Bachelor of Arts - Finance

Northwood University

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