Marlon Richardson

I am an IT Engineer/Technician LV2 and Manager at Broadband VI, the fastest ISP locally. I work alongside two other personnel, offering an impressive record of managing projects, training, and customer support, while developing new launch plans and executing them to successful completion. Being an active listener toward customers and employees alike has developed negotiation skills and new means of resolving conflict management. Handling vendors is a field I've recently touched on this year. In my experience, it is a great skill earned, which leads to ideas and various platforms to present products and services to the ever-growing world. I am determined to deliver high-quality, user-friendly service to the market as quickly as possible.

Moving forward with my knowledge of building design, construction, and electrical infrastructure to perform my daily tasks over the years, I am now expanding into maintenance to give my employer or clients a complete solution to address all concerns, if possible.

• Mikrotik MTCNA, 1303NA208
• Mikrotik MTCWE, 1303WE039

Installing, supporting and maintaining new server hardware and software infrastructure., Setting up user accounts, permissions and passwords., Monitoring network usage., Ensuring the most cost-effective and efficient use of servers & equipment., Suggesting and providing IT solutions to business and management problems based on ISP guidelines., Ensuring that all IT equipment complies with industry standards., Help administrators analyzing and resolving faults, ranging from a major system crash to a forgotten password., Help with undertaking routine preventative measures and implementing, maintaining and monitoring network security, particularly if the network connects to the internet., Providing technical support for users with varying levels of IT knowledge and competence., Supervising and Training of other staff, such as help-desk, customer service and field technicians., Working closely with other departments/organizations and collaborating with other IT staff., Planning and implementing future IT developments and undertaking project work., Installation of Windows Platforms, Maintaining, Troubleshooting & Repairing of Network and Desktop Peripherals, Configuring Routers/Switches, WAN/LAN Connections, Antiviral/ Spyware & Security Solutions, Basic Programming Languages C C++, SQL and Java, Database Management Tool: MS Access, Software: Microsoft Suite, Acrobat & Adobe Suite., Operating Systems: Windows & Partial Linux, Web/Graphic Design: Expert Photoshop, CSS, HTML, Flash, OSPF (link state, routes ip, routing advertisements, composite cost, hop count, load balancing), BGP (beginner)