Hi, I’m
M.J. Shaw
Atlanta,GA
Summary
Dynamic Account Manager with 10+ years of experience in building partnerships, retaining key accounts, and increasing profit channels. A skilled leader with a collaborative approach to exceed sales goals and deliver exceptional customer service.
Overview
10
years of professional experience
Work History
LST Group, LLC
Account Manager, Freight Brokerage/Sales
04.2023 - Current
Job overview
- Specialized in transporting large and over-dimensional freight throughout North America for large-scale infrastructure and building projects.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in the marketplace.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Improved overall team productivity by implementing best practices in organization and time management.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Tranco Global
Senior Logistics Coordinator, Domestic Operations
10.2022 - 04.2023
Job overview
- Analyzed customer requirements and provided customized logistics solutions.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Managed a cross-functional team of logistics professionals to ensure smooth operations, maintaining strong communication and collaboration among all departments.
- Generated monthly performance reports to track and analyze shipping trends.
- Gained strong leadership skills by managing projects from start to finish.
- Proved successful working within tight deadlines and a fast-paced environment.
Hapag-Lloyd (America)
Equipment Coordinator, Area East Coast
08.2021 - 10.2022
Job overview
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Enhanced equipment coordination by implementing efficient inventory management systems.
- Collaborated with cross-functional teams to optimize the use of resources and ensure timely project execution.
- Optimized space utilization through strategic placement of equipment in designated overflow storage facilities, between ports or laydown yards when empty returns were unavailable.
- Increased organizational efficiency by multitasking to foster timely project completion.
- Trained team members effectively to maintain consistent productivity.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Gained extensive knowledge in data entry, analysis and reporting.
ReTrans, Inc./ Kuehne+Nagel
Logistics Coordinator
03.2019 - 03.2020
Job overview
- Specialized in the shipping, transporting and storage of various types of freight including reefer, container shipments and specialized heavy haul equipment nationwide.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Analyzed customer requirements and provided customized logistics solutions.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Monitored inbound and outbound freight operations to establish timely delivery.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
Faster Transportation, LLC
Operations Manager
08.2014 - 08.2018
Job overview
- Optimized supply chain operations through strategic dealer and wholesaler partnerships to facilitate efficient logistics planning.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Facilitated smooth collaboration between departments through clear communication channels.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Introduced new methods, practices, and systems to reduce truck "down" time and maximize profitability.
Education
University of GeorgiaAthens, GA
Bachelor of Science from BS Chemistry
University Overview
- Georgia Hope Scholarship Recipient
- Student Affiliate of the American Chemical Society (SAACS)
- National Merit List 2013
- Phi Mu Member
Skills
- Account Development & Management
- Client Relations
- Strategic Planning
- Networking skills
- Converting leads
- Operations
- Contract Negotiation
- CRM proficiency/Database management
Timeline
Account Manager, Freight Brokerage/Sales
LST Group, LLC
04.2023 - Current
Senior Logistics Coordinator, Domestic Operations
Tranco Global
10.2022 - 04.2023
Equipment Coordinator, Area East Coast
Hapag-Lloyd (America)
08.2021 - 10.2022
Logistics Coordinator
ReTrans, Inc./ Kuehne+Nagel
03.2019 - 03.2020
Operations Manager
Faster Transportation, LLC
08.2014 - 08.2018
University of Georgia
Bachelor of Science from BS Chemistry
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