Marcella Warrior
HILLSBORO
Summary
Experienced and versatile Office Administrator & Project Coordinator with 10+ years of success in customer service, administrative operations, accounts payable, and project coordination. Skilled in managing daily office workflows, coordinating complex schedules, and enhancing operational efficiency across departments. Proven ability to process high volumes of invoices accurately and maintain strong vendor relationships. Adept at supporting executive teams, improving administrative systems, and communicating effectively to ensure seamless project execution. A dependable team player with a strong multitasking ability and a solutions-focused mindset.
Overview
13
13
years of professional experience
Work History
Office Administrator / Project Coordinator / AP Specialist
Satis&FY LLC
02.2022 - 07.2025
- - Provided administrative support to project teams and management, ensuring efficient office operations and project workflow
- - Coordinated logistics for events, meetings, and production timelines across multiple departments
- - Managed accounts payable: processed invoices, maintained vendor records, and ensured timely payments
- - Handled communication with clients, vendors, and internal teams to support smooth project execution
- - Tracked project expenses, assisted in budget reconciliation, and generated financial reports for leadership
- - Maintained office supplies and equipment, created filing systems, and ensured data accuracy across platforms
- - Played a key role in streamlining administrative procedures and improving cross-functional communication
Administrative Assistant/Receptionist
Intel Customer Engagement Center
07.2022 - 10.2022
- - Welcomed guests and directed them to their appropriate room
- - Prepared briefing rooms for incoming guests
- - Maintained and updated multiple computer systems
- - Answered incoming phone calls and directed them accordingly
- - Maintained security by following procedures and issuing visitor badges
Administrative Service Specialist (Remote)
The Standard Insurance Co
04.2020 - 03.2022
- - Processed intake documents for disability claimants
- - Used multiple computer systems for accurate information management
- - Digitized and organized paper documents into digital systems
Customer Service Rep
Columbia Sportswear
10.2019 - 11.2019
- - Consulted with customers to resolve service and billing issues
- - Addressed customer inquiries quickly and accurately
- - Suggested product options based on customer needs
Sr Customer Service Rep
Consumer Cellular
09.2017 - 09.2019
- - Resolved phone service issues and assisted with billing
- - Maintained up-to-date customer account information
Customer Service Rep
Southwest Gas
02.2017 - 09.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Excellent communication skills, both verbal and written.
Customer Service Rep
Columbia Sportswear
10.2016 - 01.2017
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Product Service Specialist
Kroger
12.2014 - 09.2016
- Resolved escalated customer issues promptly, maintaining a reputation for exceptional service quality.
- Maintained detailed records of customer interactions within CRM systems, enabling management team members to track trends and adjust strategies as needed.
- Streamlined inventory management for timely order fulfillment, leading to increased sales performance.
- Managed warranty claims efficiently providing an exceptional experience resulting in increased brand loyalty.
Shift Supervisor
Wendy's
05.2012 - 11.2014
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Business Administration And Management
Portland Community College
Portland, OR05-2026
High School Diploma - undefined
Pueblo High Magnet School
Tucson, AZ01.2011
Skills
- - Office Administration & Coordination
- - Project Management Support
- - Microsoft Office Suite (Excel, Outlook, Word, Teams)
- - AS440 and SharePoint Proficiency
- - Medical Databases & Insurance Claim Verification
- - Accounts Payable & Invoice Processing
- - Client & Vendor Communication
- - Multi-system Data Management
- - Strong Organizational & Analytical Skills
- - Adaptable Team Player with High Energy
- Office administration
- Database entry
- File organization
- Document management
- Mail handling
- Bookkeeping
- Document scanning
- Telephone reception
- Leadership and supervision
- Customer relationship management (CRM)
- Scheduling appointments
- File maintenance
- Schedule and calendar management
- Supply inventory
- Spreadsheet development
- Managing office supply inventory
- Travel arrangements
- Booking travel
- Payroll and accounts payable and receivable
Timeline
Administrative Assistant/Receptionist
Intel Customer Engagement Center
07.2022 - 10.2022
Office Administrator / Project Coordinator / AP Specialist
Satis&FY LLC
02.2022 - 07.2025
Administrative Service Specialist (Remote)
The Standard Insurance Co
04.2020 - 03.2022
Customer Service Rep
Columbia Sportswear
10.2019 - 11.2019
Sr Customer Service Rep
Consumer Cellular
09.2017 - 09.2019
Customer Service Rep
Southwest Gas
02.2017 - 09.2017
Customer Service Rep
Columbia Sportswear
10.2016 - 01.2017
Product Service Specialist
Kroger
12.2014 - 09.2016
Shift Supervisor
Wendy's
05.2012 - 11.2014
High School Diploma - undefined
Pueblo High Magnet School
Business Administration And Management
Portland Community College
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