Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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MaryJo WEHLER

MaryJo WEHLER

HR Recruiter And CustomerCare Specialist II
Albuquerque,NM

Summary

Intelligent and enterprising Co-Owner eager to apply 30+ years of experience in Customer Relations industry to take on new role at your Company. High Energy and People Person! Adept at enabling company growth and key operational improvements by weighting corporate objectives effectively and offering timely advice. Expert problem-solver and planner with demonstrated business team leading skills. Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Research-driven and highly organized worker bringing articulate communication skills and strong attention to detail. Dedicated, responsible and eager to grow abilities while boosting operational success.

Overview

16
16
years of professional experience
3
3
years of post-secondary education

Work History

Full Time Student

CNM
Albuquerque, NM
09.2019 - 11.2021
  • Followed school and classroom policies, regulations, dress codes and schedules.
  • Searched at library and in scholarly databases to locate necessary information for research projects.
  • Still enrolled, No classes at this time

Remote Project Specialist II (Licensed)

United Health Care Remote
Albuquerque, NM
08.2020 - 01.2021
  • Temporary UHC ANNUAL ENROLLMENT Project.
  • Passed the NM Health Exam and received multiple Licenses to practice sales of Healthcare plans in various states.
  • Increased customer satisfaction by 100% by solving problems and concerns effectively.
  • Work from Home Remotely
  • HIPPA Certified.
  • Professional Team player and detail orientated.
  • 38+ years of customer support skills.
  • Offered friendly and efficient service to customers, handled challenging situations with ease

HR Support Team • Interviewer

SITEL Corp
Albuquerque, NM
08.2014 - 08.2019
  • Enhanced operational success through efficient records coordination, supply management and document processing.
  • Volunteered at Job Fairs and other special projects to get more traffic and talent to Interview and hire.
  • Assisted in proper processing of up to 1200 bookings monthly, encompassing multiple appointments.
  • Held testing, orientations, direction and interviews in a fast paced work environment, hiring for five (5) separate clientele's direct needs.
  • All personal acquisitions information held private and with prompt responses.
  • Set up appointments for interviewing.

Accounting Staff

Sam’s Club
Albuquerque, NM
02.2013 - 07.2015
  • Reconciled account information and reported figures in general ledger by comparing to each account registers three times a day.
  • Used accounting software to prepare daily and monthly financial reports.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
  • Accountable for safe and drop off currencies.
  • Transferred data and documents for smooth system migrations and software updates.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.

Owner

JMMJ LLC
Santa Fe, NM
01.2011 - 01.2013
  • Assessed, optimized and elevated operations to target current and expected demands
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Led startup and opening of Knockout Vape business and provided business development, creation of operational procedures and workflow planning
  • Directed hiring and training of new department managers to drive organizational improvements
  • Monitored individual team member performance results and engaged in timely coaching sessions
  • Budget controls.

Legal Secretary

District Attorney’s Office
Bernalillo, NM
01.2007 - 01.2011
  • Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals
  • Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight
  • Well-versed in managing office supplies, paperwork and project needs.
  • Filed documents with courts on behalf of attorney.
  • Scheduled all appointments, appearances and briefings.
  • Screened telephone calls and forwarded to appropriate departments.
  • Processed appeals, motions and pretrial agreements.
  • Supported team of 15+ attorneys in practice at the DA's Office with the 13th Judicial Court.

Education

Associate of Arts - Photographic, Film, And Video Technology

CNM
Albuquerque, NM
09.2019 - Current

GED -

Cibola High School
Albuquerque, NM
01.1985 - 01.1986

Skills

Learning assessments

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Accomplishments

  • Customer Service Professional Certificate
  • Plaque received from the Sheriffs Association Conference
  • CPR certified in 2005
  • C.E.R.T.S
  • Volunteer 2007/2008
  • Xperience, Duties and Skills
  • R Support Interviewer; 8/2014 to Present
  • Ersonable and dedicated Customer Service Representative with extensive experience in the
  • Ontact Center industry
  • Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients
  • Motivated to maintain customer satisfaction and contribute to company success
  • Specialize in quality, speed and process optimization
  • Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses
  • Assists with the administration of the day-to-day operations of the human resources functions and duties
  • Contributes to departmental development, employee relations, training and development, some benefits and employment qualification
  • Hired Qualifying candidates to ensure an employee-oriented, high-performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce
  • Sorts and reviews resumes as they arrive on a daily basis
  • Manages the flow of paper applications and manages the recruiting email box
  • Maintains a filing system that retains qualified applications for one to five year(s)
  • Makes sure that the workspace, computer and other equipment, mailbox, and appropriate installed software are ready for the new employee's start day
  • Supported human resources, controlling resume flow within applicant tracking system
  • Boosted employee morale by establishing fair job descriptions, grades, salaries and benefit programs in accordance with market standards
  • Sorted job applications, vetted candidates and recommended individuals for key positions.

Affiliations

C.E.R.T.S.

Various Certification of Completion.

Volunteer Plaques for NM Sheriffs Association

Computer support for windows 7,XP, 8 and some of 10.

Timeline

Remote Project Specialist II (Licensed)

United Health Care Remote
08.2020 - 01.2021

Full Time Student

CNM
09.2019 - 11.2021

Associate of Arts - Photographic, Film, And Video Technology

CNM
09.2019 - Current

HR Support Team • Interviewer

SITEL Corp
08.2014 - 08.2019

Accounting Staff

Sam’s Club
02.2013 - 07.2015

Owner

JMMJ LLC
01.2011 - 01.2013

Legal Secretary

District Attorney’s Office
01.2007 - 01.2011

GED -

Cibola High School
01.1985 - 01.1986
MaryJo WEHLERHR Recruiter And CustomerCare Specialist II