Makibah (MO!) Kariem
Atlanta,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
25
25
years of professional experience
Work History
Tutor
In Person
01.2016 - Current
- Provided homework assistance using specific curriculum and materials. Assessed lagging skills and encouraged correction of weaknesses.
- Created lesson plans to teach students in areas of study.
- Created games, songs, rhymes, and activities to learn and retain information and used positive reinforcement strategies to develop student confidence and reduce fear of failure.
- Leveraged technology and visual aids to engage students and enhance learning.
Volunteer Spirit Store Coordinator
Mary Lin Elementary
08.2022 - 05.2023
- Selected merchandise to be sold for each store opening and closing.
- Organized backroom to facilitate effective distribution of purchases throughout school after every store closing.
- Contact point for all concerns from vendors, customers, and PTA through email and phone communications.
Owner / Hair Stylist / Fashion Jewelry Designer
Kariem Of The Krop
01.2010 - 01.2020
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications. Repairs and cleanings.
- Specialized in creative cornrows for men and children, innovative hairstyling techniques, loc maintenance.
- Compute costs of labor and/or materials to determine production costs of designs and styles. Managed inventory, AR/AP using Quickbooks and Quicken, and POS using Square Card or Cash.
- Required excellent time management, problem solving skills, and the ability to multitask to meet tight deadlines. Building outstanding customer relationships to insure 100% satisfaction was maintained and client loyalty.
Office Manager
Various Companies And Organizations
04.1998 - 04.2016
- Used QuickBooks to produce monthly invoices, AR/AP, and reports. Created spreadsheets, flowcharts, confidential databases and presentations for senior staff. Processed travel expenses and reimbursements for executives.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Bartender / Server
Various Clubs And Restaurants
02.2004 - 09.2014
- Served food and made beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers. Resolved all complaints promptly to maintain excellent reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Business Administration - Business Administration
Strayer University
Atlanta, GA01.2026
High School Diploma -
Atwater High School
Atwater, CA06.1996
Skills
- Outstanding empathetic customer service
- Attention to detail
- Adaptable problem solving
- All Microsoft & Google Suite Applications & Systems (including, Excel, Outlook, Word, Power Point, Windows 11, OneDrive, DropBox, etc), Quicken, & Quickbooks
- Administrative Support (including A/R & A/P, Scheduling, Coordinating, etc)
- Excellent Written and Verbal Communications
- Time Management, Prioritizing, & Multi-tasking
Timeline
Volunteer Spirit Store Coordinator
Mary Lin Elementary
08.2022 - 05.2023
Tutor
In Person
01.2016 - Current
Owner / Hair Stylist / Fashion Jewelry Designer
Kariem Of The Krop
01.2010 - 01.2020
Bartender / Server
Various Clubs And Restaurants
02.2004 - 09.2014
Office Manager
Various Companies And Organizations
04.1998 - 04.2016
Bachelor of Business Administration - Business Administration
Strayer University
High School Diploma -
Atwater High School
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