M KATHY KING
Weddington,N.C
Summary
- A motivated business manager who is passionate about protecting organizational assets and supporting rapid performance changes where compliance and risk are assessed and planned. Kathy's area of expertise is risk assessment, reporting, training, and empowering employees.
- Project planning and process improvements
- Ability to collaborate with subject matter experts and executive management
- Proficient with Microsoft Office Suite
- Multi-task oriented
- Demonstrated leadership and communication skills
- Ability to work effectively in a team or individually
- Ability to provide staff training with adaptable teaching methods
Results-focused business professional with strength in performance improvements, protecting organizational assets, and empowering employees. Proactive leader with strengths in communication and collaboration.
Overview
39
39
years of professional experience
Work History
CAPSTONE PROJECT
The University of North Carolina
Charlotte
08.2020 - 12.2020
- The Center for Teaching and Learning.
- Developed an online asynchronous virtual workshop called "Enhancing Cultural Awareness." The workshop was designed with an ADDIE model to improve new-hire and incumbent employee learning engagement.
- The workshop was built using a Canvas platform.
- Canvas is a web-based learning management system ( LMS).
- The workshop course content was created using assignments, discussions, modules, pages, and a self-reflection survey.
Instructional Designer
AMAZON.COM, INC
05.2020 - 07.2020
- (Virtual, 10-weeks program) Amazon is an American multinational technology company based in Seattle that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.
- Developed three projects with assessments that measured the learner's outcome.
- Developed learning content that would promote learning through self-study, practice, and performance support.
- Project one: Developed and designed an analysis of virtual training platforms.
- The study compared Adobe Connect and Amazon Chime's virtual platform features and pros and cons.
- Alternative platforms included: Zoom, ConnexMe, Ivent, Slack, and Knovio.
- Project two: Developed and designed a self-paced course.
- The course consisted of five modules with formative and summative assessments included.
- The course explained how all merchandise entered the Amazon fulfillment centers to how products are released for shipping.
- The self-paced course also covered associates who work in the warehouses, support teams, facilities, and various site location information.
- Project Three: Developed a collection of breakout session activities for future training programs.
- Those activities were developed to support the new virtual training modules.
- Each session was structured with a set of group scenarios for discussion and an assessment.
- The sessions reflected the First Mile, Middle Mile, and the Last Mile of Amazon's transportation service network.
Area Loss Prevention & Safety Manager
LOWES HOME IMPROVEMENT
03.2016 - 09.2018
- Investigated internal and external sources of "shrink" (theft).
- Analyzed and researched inventory trend reports to determine losses or profitability.
- If shrink was detected, subsequently determined the cause and implemented corrective action.
- Investigated criminal or suspicious activity throughout the store.
- Monitored Closed Caption TV daily.
- Worked collaboratively with the store manager, assistant store managers, and department manager to ensure operations were consistent with company "standard operating procedures" (SOP).
- Audited and reviewed safety reports.
- Conducted daily inspections to ensure the store complied with OSHA and corporate safety policy guidelines.
- Led safety programs.
- Delivered safety training for new and incumbent staff.
- Coached and mentored employees on safety-related situations as needed.
- Worked collaboratively with the human resources manager to ensure necessary accident/incident claims were reviewed and processed timely.
Asset Protection Manager
WAL-MART STORES, INC, Retail Loss Prevention
CHARLOTTE, N.C.
07.2015 - 03.2016
- Managed the Asset Protection Associates (APA's) Program.
- Responsible for APA's training, counseling, discipline, and work schedules.
- Served as the liaison between Charlotte Mecklenburg Police Department and store.
- Detected and investigated criminal activity.
- Proficient with SECURE, RETAIL LINK, and SMART applications.
- Monitored and identified shrinkage trends (theft, damage, and store use of merchandise).
- Provided effective coaching and action plans for process improvements.
- Delivered asset protection and safety training for new and incumbent staff.
- Ensured store compliance with organizational policies and procedures.
- Led store safety programs.
- Monitored the Verint security systems.
- Provided narrative reports for the management team.
- Attended state criminal court and testified when necessary.
Divisional Instructor II
AMERICAN RED CROSS (ARC), LOUISVILLE, KY & CHARLOTTE, Training and Development
06.2012 - 07.2015
- Provided training for new and incumbent staff members.
- Training consisted of an in-depth review of the American Red Cross Biomedical Services (ARCBS) operations/mission and Computer Telephony Integrated (CTI) training system.
- The CTI training system consisted of the Interaction Client system, Interaction Scripter System, and Donor Relationship Management System / Siebel (Platform Oracle).
- Conducted classroom training utilizing standardized training guides and conducted virtual training.
- Provided recommendations to the Process Council teams for training amendments and implementation.
- Supervised new employees during training cycles.
- Recommended disciplinary action or termination of new employees when necessary.
- Traveled to Tucson, AZ, and Omaha, NE to support and mentor new instructors during training cycles.
Accounts Receivable Manager
LEVEE LIFT INC
LOUISVILLE, KY
03.2001 - 09.2002
- Managed accounts receivable invoices, posted client payments, and prepared statements for month-end-closings.
- Increased collections from outstanding accounts by 9% from the previous year.
- Reduced delinquent accounts by 11% from a year earlier.
- Primary liaison between management, staff, suppliers, and customers.
- Managed general ledger for company petty cash spending.
Lockbox Specialist
WACHOVIA BANK FINANCIAL SERVICES
CHARLOTTE, N.C.
04.1982 - 10.1987
- Provided financial services to clients for processing remittance.
- Used a 10-key process to requalify non-sufficient funds and researched damaged checks, so customer account is debited correctly or credited.
Education
Masters of Education - Learning, Design, & Technology
The University Of North Carolina
Charlotte, NC12.2020
MBA - Aviation
Embry-Riddle Aeronautical University
Louisville, KY Extended Program10.2006
Bachelor of Arts - Child, and Family Development
The University Of North Carolina
Charlotte, NC05.1998
Graduate Certificate - Instructional Systems Technology
The University Of North Carolina
Charlotte, NC12.2019
Skills
- 10-key
- Accounts receivable
- Canvas platforms
- Human resources
- Inventory
- Policies
- Relationship Management
- Siebel
- Training development
- Risk mitigation
- Fraud assessment
- MS Office
- Team management
- Conflict resolution
Affiliations
- The Honor Society of Phi Kappa Phi from The University of North Carolina at Charlotte
- Association for Talent Development: Charlotte Area Chapter
- Delta Sigma Theta Sorority, Inc.
Timeline
CAPSTONE PROJECT
The University of North Carolina
08.2020 - 12.2020
Instructional Designer
AMAZON.COM, INC
05.2020 - 07.2020
Area Loss Prevention & Safety Manager
LOWES HOME IMPROVEMENT
03.2016 - 09.2018
Asset Protection Manager
WAL-MART STORES, INC, Retail Loss Prevention
07.2015 - 03.2016
Divisional Instructor II
AMERICAN RED CROSS (ARC), LOUISVILLE, KY & CHARLOTTE, Training and Development
06.2012 - 07.2015
Accounts Receivable Manager
LEVEE LIFT INC
03.2001 - 09.2002
Lockbox Specialist
WACHOVIA BANK FINANCIAL SERVICES
04.1982 - 10.1987
Masters of Education - Learning, Design, & Technology
The University Of North Carolina
MBA - Aviation
Embry-Riddle Aeronautical University
Bachelor of Arts - Child, and Family Development
The University Of North Carolina
Graduate Certificate - Instructional Systems Technology
The University Of North Carolina
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