M. Katie Tolman
Annapolis,MD
Summary
Dynamic professional with extensive experience at ELD Services, recognized for enhancing document accuracy and streamlining processes. Proven expertise in content editing and customer service, complemented by strong interpersonal communication skills and proficiency in Microsoft Word. Achieved notable advancements in proofreading procedures while effectively multitasking and prioritizing tasks. Committed to further optimizing operational workflows and delivering exceptional service.
Overview
13
13
years of professional experience
Work History
Experience Legal Proofreader
ELD Services
Annapolis, MD
03.2022 - Current
- Provided feedback and appropriate recommendations for changes.
- Read creative briefs, maintaining knowledge of style to correct inconsistencies with requirements.
- Checked grammar rules using valid sources.
- Evaluated text for logic, considering reader needs and comprehension level.
- Drafted and finalized documents, memos and letters.
- Maintained detailed records of changes made during proofreading process.
- Reviewed, proofread and corrected content for accuracy of grammar, spelling, punctuation, syntax and formatting.
- Suggested ways to improve existing processes or procedures related to proofreading tasks.
Customer Service Sales Representative
Pinnacle Experience
Annapolis, MD
03.2012 - Current
- Designed event themes and coordinated decorations, audio and visual equipment, and promotional materials to enhance the event atmosphere.
- Supported accurate financial recordkeeping by closely checking bills and approving payments.
- Chose facilities, inspect spaces, and plan setup and execution to exceed client expectations.
- Designed contracts, collected fees, and booked venues for events.
Education
Bachelor of Science - Social Work
Salem State College
Salem, MA06-1995
Skills
- Content Editing
- Electronic document storage
- Strong interpersonal and written communication
- Microsoft Word proficiency
- Multi-tasking and prioritization
Accomplishments
- Magna Cum Laude
Timeline
Experience Legal Proofreader
ELD Services
03.2022 - Current
Customer Service Sales Representative
Pinnacle Experience
03.2012 - Current
Bachelor of Science - Social Work
Salem State College
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