Mkayla Barnes
Houston
Summary
Adaptable IT support with experience in Helpdesk operations, Active Directory user management, system troubleshooting, and documentation. Combines technical aptitude, administrative organization, and ISO compliance knowledge to deliver reliable end-user support and process improvement
Overview
9
9
years of professional experience
Work History
Helpdesk Technician
Taurus Services LLC
12.2022 - Current
- Created and managed users accounts in Active Directory while maintaining accurate system documentation
- Diagnosed and resolved hardware, software, and connectivity issues t to minimize downtime
- Provided Remote Desktop support for offsite uses requiring technical assistance
- Ensured compliance with company IT standards, policies, and security procedures
- Researched and resolved system and database issues to support end-user inquiries
- Maintained detailed hello desk ticket documentation to ensure timely resolution and tracking
ISO Coordinator
Inteplast
05.2021 - Current
- Assisted with developing, implementing, maintaining ISO 9001:2015 Quality Management System documentation
- reviewed policies, procedures, and work instructions to identify improvement opportunities
- ensured all QMS updates were properly documented and communicated company-wide
- coordinated meetings with department leaders to monitor quality objectives and compliance
- supported internal audits and quality improvement initiatives
Administrative Professional
Taurus Service LLC
04.2022 - 12.2022
- Organized and maintained physical and digital filing systems for company documentation
- performed accurate data entry using spreadsheet at and word processing tools
- created and updated excel spreadsheets for reporting and project coordination
- managed employee timesheets and submitted payroll documentation
- assisted with project material coordination and internal reporting
Administrative Assistant
Inteplast
05.2020 - 05.2021
- provided administrative support to executive leaders, including scheduling and calendar management
- managed confidential physical and electronic records with accuracy and discretion
- prepared professional correspondence, reports, presentations, and emails
- tracked office supply inventory and coordinated purchasing
- developed project plans and managed employee time submissions for payroll
Barista
Dark Roast
05.2019 - 05.2020
- Trained new baristas on coffee preparation techniques and customer service protocols, enhancing team efficiency.
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Carhop
Sonic
06.2017 - 05.2019
- Delivered high quality customer service in fast paced environments
- Processed payments accurately and handled customer concerns professionally
- maintained efficiency during peak peak hours while ensuring customer satisfaction
Education
High School Diploma -
Edna High School
Edna, TXSkills
- Technical troubleshooting
- Active Directory
- Remote Desktop support
- office administration
- timesheet processing
- data entry & record management
- documentation control & compliance
- policy & procedure development
- issue resolution & problem solving
- attention to detail & accuracy
- professional writing & verbal communication
Timeline
Helpdesk Technician
Taurus Services LLC
12.2022 - Current
Administrative Professional
Taurus Service LLC
04.2022 - 12.2022
ISO Coordinator
Inteplast
05.2021 - Current
Administrative Assistant
Inteplast
05.2020 - 05.2021
Barista
Dark Roast
05.2019 - 05.2020
Carhop
Sonic
06.2017 - 05.2019
High School Diploma -
Edna High School