M. Kelly Nulf

Highly organized Dispatch Professional with years of experience in the HVAC trade industry managing complex daily operations, high-volume correspondence and financial documentation. Proven ability to streamline office activities, coordinate 20 plus field technicians, optimizing technician routing, managing service boards, and conducting end-of-call debriefs to ensure 100% job completion. Proven track record in high-pressure environments, specializing in emergency service prioritization and seamless customer-to-field communication. Expert in CRM management, scheduling, and invoicing, with a dedicated focus on ensuring workplace efficiency and superior internal/external communication.