Mkena Pollauf
Saint Clair,MI
Summary
Personable Office Administrator with 5 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Executive Assistant
Dynamic Lawn And Landscape
06.2024 - Current
- Managed executive calendars, scheduling meetings and appointments to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Answered high volume of phone calls and email inquiries.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Office Assistant
Dynamic Lawn And Landscape
02.2023 - 06.2024
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Condo Project Underwriter
Condotek
06.2022 - 02.2023
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Made approval and denial recommendations by determining accurate risk levels.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
- Provided outstanding customer service by addressing inquiries promptly.
Condo Auditor
Condotek
12.2021 - 05.2022
- Entered data into computer tracking system and filed paperwork according to procedures.
- Supported team members in their tasks, contributing to overall team success.
- Received and reviewed incoming documents and materials.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
Condo Project Underwriter
NewRez
10.2020 - 11.2021
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Streamlined underwriting processes by creating standardized templates for evaluating applicant qualifications.
- Determined and documented loan conditions and communicated requirements and decisions.
- Provided excellent customer service, addressing any concerns or inquiries promptly.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
Condo Project Underwriter
United Wholesale Mortgage
03.2020 - 10.2020
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Processor
United Wholesale Mortgage
03.2019 - 03.2020
- Received and reviewed incoming documents and materials.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Handled any conditions sent from underwriting departments.
- Communicated with applicant concerning progress of loan file.
- Collaborated with cross-functional teams to ensure smooth handoffs and timely completion of projects.
Education
GED -
High School Equivalency Diploma
Skills
- Office Management
- Multi-line phone proficiency
- Office Administration
- Customer Service Management
- Microsoft Office
- Time Management
- AR/AP
- Executive Support
Certification
- CNP - Certified Notary Public
- Bookkeeping Basics Certificate
Timeline
Executive Assistant
Dynamic Lawn And Landscape
06.2024 - Current
Office Assistant
Dynamic Lawn And Landscape
02.2023 - 06.2024
Condo Project Underwriter
Condotek
06.2022 - 02.2023
Condo Auditor
Condotek
12.2021 - 05.2022
Condo Project Underwriter
NewRez
10.2020 - 11.2021
Condo Project Underwriter
United Wholesale Mortgage
03.2020 - 10.2020
Processor
United Wholesale Mortgage
03.2019 - 03.2020
GED -
High School Equivalency Diploma