Miranda Klein
Hazel Green,WI
Summary
Seeking a challenging position that leverages strong interpersonal skills, meticulous attention to detail, and a genuine passion for helping others. Proven ability to foster positive relationships and create supportive environments, enhancing team collaboration and client satisfaction. Committed to delivering exceptional service while continuously pursuing personal and professional growth. Eager to contribute to a forward-thinking organization that values innovation and teamwork.
Overview
1
1
Certification
Work History
Administrative Assistant
Tristate Building Supply
- Managed inbound customer calls, providing accurate information and support to ensure satisfaction.
- Processed invoices and payments to support financial operations. Assisted in maintaining accurate records of transactions. Collaborated with team members to ensure timely payment processing.
- Facilitated communication with suppliers to manage shipment and return processes.
- Executed accurate data entry processes to ensure information integrity.
- Organized and digitized documents through systematic filing and scanning processes.
Benefit Coordinator
Platinum Supplemental Insurance
- Facilitated inbound and outbound calls to support customer inquiries. Provided timely responses to client needs through effective call handling.
- Resolved inquiries and concerns from policyholders to enhance customer satisfaction.
- Coordinated distribution of applications and correspondence to ensure timely delivery to policyholders.
- Facilitated resolution of agent questions concerning policy details.
- Developed and communicated updated policies to ensure compliance and support objectives.
Debt Counselor
Dutrac Community Credit Union
- Provided ongoing support to members, ensuring adherence to debt repayment plans and financial goals.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Documented interactions and payment agreements using company software systems.
- Monitored accounts, identifying delinquent payments and prioritizing collection efforts.
- Assisted clients in understanding their financial obligations, enhancing customer relationships.
- Utilized negotiation skills to resolve outstanding debts effectively.
Education
High School Diploma -
Hempstead High School
Dubuque, IA01-2015
Skills
- Verbal and written communication
- Detail Orientated
- Client relations
- Goal-oriented mindset
- Patience and persistence
Certification
- Certified Nursing Assistant Certification
- Iowa Health & Life Insurance License
Timeline
Administrative Assistant
Tristate Building Supply
Benefit Coordinator
Platinum Supplemental Insurance
Debt Counselor
Dutrac Community Credit Union
High School Diploma -
Hempstead High School