Maya Kerimova Maqsoudi
Antioch,CA
Summary
Versatile and highly motivated candidate with a solid history of administrative achievements. Skilled in all aspects of office administration, including clerical, accounting, auditing, inventory management, data entry, team building, and daily coordination with staff. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Back Office Representative
Cubic Transportation Systems, Inc.
Concord, CA
02.2023 - Current
- Reconcile accounts and resolve discrepancies by reviewing refunds submitted by Call Center Representatives
- Forward refunds to transit operators for final approval and further processing by Settlement department.
- Recover debt from customers for failed auto-load orders and process them according to regulations set by 24 Bay Area transit operators.
- Submit unrecoverable write-offs through collections management to program director for approval.
- Submit weekly reports to management of number of enrollments and inquiries received.
- Devise and implemented processes and procedures to streamline operations.
- Assist in training new hires for similar low-income programs and offer ongoing support to help them reach their full potential.
Customer Service Representative II
Cubic Transportation Systems, Inc.
Concord, CA
04.2022 - 02.2023
- Provided professional, knowledgeable, and courteous call support to 30+ patrons daily, who required assistance with issues involving their fare media cards and accounts.
- Ensured all assigned issues are updated and resolved as efficiently and as quickly as possible.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled customer inquiries and suggestions courteously and exhibited high energy and professionalism when dealing with clients and staff.
- Developed rapport with customers through active listening skills, leading to positive outcomes rates and positive feedback.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Realtor
Realty One Team Elite
Brentwood, CA
11.2019 - 01.2021
- Prepared and presented contracts and other legal documents to clients.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Created market analysis for appraisal purposes for potential sellers
- Promoted sales of properties through advertisements, hosting open houses and participation in Multiple Listing Services (MLS)
- Advised clients on market conditions, prices, mortgages, legal requirements, and related matters
- Attended seminars, broker trainings, conventions, staff and association meetings to remain abreast of Real Estate market.
Real Estate Consultant
Century 21 Scott Keys Properties
San Francisco, CA
03.2010 - 08.2012
- Collaborated with HR to develop recruitment strategies to recruit new agents and telemarketers.
- Built community organizational contacts and networks, presented real estate sales opportunities, and expanded buyer and seller pools.
- Developed and implemented strategic marketing campaigns
- Sourced and leveraged MLS listings; conducted market analysis and accurately estimated full spectrum of medium to high-profile residential property values.
- Negotiated terms of contract, commissions, and services to be provided, i.e., staging and number of open houses to be held.
- Interpreted disclosures, title reports and other legal documents to clients.
Executive Assistant to Consul
Honorary Consulate of Jordan
San Francisco, CA
03.2006 - 03.2010
- Assisted tourists with travel inquiries, issued visas and authenticated legal and trade documents.
- Enhanced productivity by organizing travel arrangements, special events, consulate agendas and itineraries.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Participated in community events to promote Consulate and services offered.
- Prepared monthly financial report for Ministry of Foreign Affairs.
- Respected and well-liked by management, co-workers and community, and always received superior job evaluation.
Office Manager
Califashions
San Francisco, CA
03.2006 - 03.2010
- Oversaw daily office operations, managing staff of 15 employees.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed and performed annual audits of highly complex inventory system for products produced for US Military.
- Assisted and verified that outgoing shipments were prepared and shipped according to shipment manifesto.
- Managed recruitment and selection process for assembly line position and conducted new employee orientations.
- Designed, printed, and prepared labels for several product lines.
Education
Child Development
City College of San Francisco
San Francisco, CA06.2007
Skills
- Inventory Management
- HR Recruitment
- Strategy Development
- MS Office Suite
- Excel
- PowerPoint
- QuickBooks
- Filing and Records Management
- Data entry proficiency
- Logistics Coordination
- Client Relationship Building
- Analytical Thinking
- Customer Support
- Process Improvement
- Audit reporting
Volunteer Experience
- U.S Citizenship/English instructor, Tenderloin Outpatient Clinic, San Francisco, CA, 03/2010, 08/2012
References
Available upon request
Languages
Russian
Limited Working
Farsi
Professional Working
Turkmen
Native or Bilingual
Timeline
Back Office Representative
Cubic Transportation Systems, Inc.
02.2023 - Current
Customer Service Representative II
Cubic Transportation Systems, Inc.
04.2022 - 02.2023
Realtor
Realty One Team Elite
11.2019 - 01.2021
Real Estate Consultant
Century 21 Scott Keys Properties
03.2010 - 08.2012
Executive Assistant to Consul
Honorary Consulate of Jordan
03.2006 - 03.2010
Office Manager
Califashions
03.2006 - 03.2010
Child Development
City College of San Francisco