Michael K Mewborn
Technical Analyst
Irmo,SC
Summary
Results-oriented senior technical staff member with track record of success in resolving technical problems and providing support for wide range of hardware and software systems. Adept at troubleshooting complex technical issues and providing hands-on support to users. Possesses excellent customer service and time management skills.
Overview
27
27
years of professional experience
4
4
Certifications
Work History
Senior Member of Technical Staff
Verizon
01.2011 - 03.2019
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Led the successful migration of legacy systems to modern platforms, minimizing downtime and preserving data integrity.
- Served as a technical liaison between internal teams and external partners, providing valuable insight on project requirements and specifications.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Adaptable and proficient in learning new concepts quickly and efficiently. Passionate about learning and committed to continual improvement.
- Demonstrated strong communication, organizational and time-management skills while managing multiple group projects. Skilled at working independently and collaboratively in a team environment.
Senior Systems Analyst (IT)
Verizon Wireless
10.1999 - 01.2011
- Assisted with day-to-day operations conducting systems analysis to maintain computer/network systems within a call center data center.
- Resolved malfunctions with systems and programs through diligent troubleshooting to reduce system downtime.
- Utilized change management techniques to provide smooth transitions during new hardware and software introductions.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions and led successful several system migrations, ensuring minimal disruption to business operations during transitional periods.
- Installed system updates to address vulnerabilities and reduce security issues. Reduced downtime for critical systems through proactive monitoring and timely troubleshooting.
- Organized and detail-oriented with a strong work ethic working both independently and collaboratively within a team.
Information Resource Coordinator
SC Employment Security Commission
Columbia, SC
05.1992 - 10.1999
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
Education
Bachelor of Science - Information Technology
Capella University
Minneapolis, MN 05.2001 -
Skills
Organization/Time Management
Certification
CompTIA Network+
Timeline
Google G-Suite Administrator
08-2018
Senior Member of Technical Staff
Verizon
01.2011 - 03.2019
CompTIA Network+
10-2010
Microsoft Certified Systems Administrator
10-2003
Bachelor of Science - Information Technology
Capella University
05.2001 -
Senior Systems Analyst (IT)
Verizon Wireless
10.1999 - 01.2011
Microsoft Certified Systems Engineer
11-1998
Information Resource Coordinator
SC Employment Security Commission
05.1992 - 10.1999