Summary
Overview
Work History
Education
Skills
Languages
Timeline
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M'kya Stephens

Suitland,MD

Summary

Dynamic and motivated professional with extensive experience in customer service and event management at CSC Security. Proven ability to enhance guest relations and streamline communication, ensuring memorable experiences. Strong problem-solving skills complemented by effective teamwork, consistently achieving high customer satisfaction in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Event Staff Member

CSC Security
08.2024 - Current
  • Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Helped create memorable experiences by actively engaging with guests during interactive program elements.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Streamlined communication between event team members using walkie-talkies or other devices as needed during large-scale functions.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.

Crew Member

Tropical Smoothie Cafe
04.2024 - 08.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Sales Associate

Kens Beauty Supply
08.2023 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Retail Team Member

Six Flags America
02.2021 - 07.2023
  • Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
  • Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
  • Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
  • Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.

Education

Kipp College Prepatory
Washington, DC
06.2024

Skills

  • Strong teamwork
  • Event setup and breakdown
  • Guest relations
  • Brand marketing
  • Sales experience
  • Customer service
  • Problem-solving abilities
  • Excellent communication
  • Self motivation

Languages

English
Native or Bilingual

Timeline

Event Staff Member

CSC Security
08.2024 - Current

Crew Member

Tropical Smoothie Cafe
04.2024 - 08.2024

Sales Associate

Kens Beauty Supply
08.2023 - 12.2023

Retail Team Member

Six Flags America
02.2021 - 07.2023

Kipp College Prepatory

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M'kya Stephens