Michelle McDaniel
Menifee,CA
Summary
Personable and reliable with background in customer service and cashiering. Proven ability to handle transactions accurately and efficiently while maintaining positive customer service. Demonstrates a commitment to professional development office administration. Dynamic and detail-oriented professional with proven experience in educational and administrative support. Excelled in book keeping, with strong organizational skills.
Overview
28
28
years of professional experience
Work History
Instructional Assistant
Temecula Valley Unified School District
08.2013 - 02.2024
- Worked one-on-one with special needs students to help navigate through school challenges.
- Complied with instructor-developed IEPs and made informed recommendations for adjustments.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Participated in professional development workshops to stay current with educational trends and methodologies.
- Monitored student progress and provided feedback to teachers.
- Graded assignments and tests and documented results into filing systems.
Office Assistant
Las Brisas Christian School
08.2000 - 06.2013
- Maintained an organized filing system of paper documents and electronic files.
- Answered and directed phone calls to appropriate staff members.
- Assisted in the development and implementation of office policies and procedures.
- Organized and scheduled meetings and appointments for management.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Managed inventory of office supplies and placed orders when needed.
- Copied, sorted and filed records of office activities and business transactions.
- Coordinated travel arrangements and accommodations for staff members.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Customer Service Cashier
Hallmark
09.1998 - 08.2000
- Counted money in drawers at beginning and end of each shift.
- Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
- Assisted in inventory management by accurately tracking stock levels and replenishing merchandise as needed.
- Developed strong relationships with regular customers by remembering preferences and offering personalized assistance.
- Streamlined checkout process for quicker service, implementing effective cash handling procedures.
Cashier
Marine Corp Exchange
09.1995 - 08.1997
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Education
High School Diploma -
Mira Mesa High School
San Diego, CA06-1989
Accomplishments
- Awarded a medal for 10 years of service in the Temecula Unified School District
Timeline
Instructional Assistant
Temecula Valley Unified School District
08.2013 - 02.2024
Office Assistant
Las Brisas Christian School
08.2000 - 06.2013
Customer Service Cashier
Hallmark
09.1998 - 08.2000
Cashier
Marine Corp Exchange
09.1995 - 08.1997
High School Diploma -
Mira Mesa High School
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