Marquita L. Riddick
Chesapeake,VA
Summary
Focused on using effective recruitment strategies and candidate pipelines to meet employment needs. Leverages traditional and online methods to bring in top talent to a continuous growing company in need of top-level support.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Central Intake Coordinator
Sentara Enterprises - Home Health and Hospice
04.2020 - Current
- Trained
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Responsible for the intake of initial patient referrals, insurance benefits verification and coordinator of new admission for Home Care services
- Preparing appropriate documentation required for processing, billing and initiation of care
- Assists team lead in Standard of Operational Procedures (SOP) for department, as needed.
- Enhanced patient experience by efficiently managing intake processes and ensuring accurate documentation.
- Improved data accuracy by meticulously reviewing and verifying insurance information and medical records.
- Supported interdisciplinary team collaboration through regular updates on patient status and needs.
- Contributed to a positive workplace culture by actively participating in team meetings and offering constructive feedback on process improvements.
- Exhibited excellent problem-solving skills when addressing complex cases or navigating barriers to service access for patients.
- Streamlined communication between departments through effective coordination of patient referrals and appointments.
- Leveraged technology tools such as electronic health records systems to streamline data management tasks and promote efficiency within the central intake process.
- Upheld high standards of customer service by addressing patient concerns or questions in a timely and empathetic manner.
- Acted as a reliable resource for staff members seeking guidance on departmental policies, procedures, and best practices related to central intake coordination.
Office Manager
Nurturing Hearts N Care Home Health
04.2018 - Current
- Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records
- Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement
- Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments
- Completes operational requirements by delegating and assigning employee tasks; following up on work results
- Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends
- Maintained office staff by recruiting, selecting, orienting, and training employees
- Maintained office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Contributed to team effort by accomplishing related results as needed.
Office Manager/Test Administrator
Cardinal Training Center
04.2018 - 03.2020
- Responsible for office administration, research, editing, writing, event planning, customer/financial services
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Reorganized the graduation supplies, assisting the director of programs with marketing, media and website maintenance
- Providing reception for students, and vendors in the office, advisers, and general academic community.
Executive Administrative Assistant
Better Care Family Homes/Humanity Learning Center
04.2017 - 03.2020
- Hired, trained, and sourced 18 new staff members, providing initial support expediting assimilation by over 17%.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Liaison between company president and clients regarding residential accounts and new business.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Performed basic accounting functions including cash reconciliations and client monthly expenses.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Investigates DBHDS and CAP issues and drafted responses to urgent appeals.
- Developed paperless environment, by implementing an online system to manage data, procurement orders, and integrated processes throughout all business entities, improving efficiencies 39% and reducing employment retention.
- Managed medical supply inventory, insurance records, resident charts and company files using a non-computer-based system.
- Provides comprehensive administrative and clerical support, including organizing files, creating spreadsheets, and imaging documents.
- Developed new office procedural guidelines for administration and clerical staff members, improving efficiencies by 27%
- Fostered a positive work environment by addressing. employee concerns and facilitating team-building activities.
- Created a daily list of insurance verifications for scheduled appointments.
Marketing Road Representative
Costco Wholesale Center
07.2016 - 02.2017
- Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams.
- Enhanced company reputation by providing exceptional customer service and support.
- Directed the Costco Volunteer Reading Program for young children at elementary school and participating locations.
- Implemented innovative marketing strategies that led to an increase in brand awareness and customer engagement.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Keyed daily activity log and tracks sign ups, appointments, calls and incentive programs.
- Recommended operating procedures to improve workflow to ensure consistency of methods for Costco operation and administration.
- Managed administrative matters, identify appropriate protocols and contacts, and provide innovative approaches to improve operational practices and procedures.
Media Manager
Aljazeera Media Network
05.2007 - 07.2016
- Managed electronic transmission of media packages to international broadcast centers.
- Collaborated with creative teams to produce engaging content tailored to target demographics.
- Liaison amongst merchant, suppliers, consumers and team.
- Led crisis communications and media relations activities in response to challenging situations.
- Increased brand visibility by developing and executing strategic media plans across various platforms.
- Improved ideas and packages for users operating existing system, effectively and proficiently.
- Provided customer service to news staff and bureaus internationally.
- Trained new team members on Media Management and AJMN workflow procedures.
- Implemented multiple software/hardware platforms and interacts with them in tangent.
- Managed the file server directory and upkeep of the system.
- Provided file-based content.
Education
MBA - Human Resources Management
Southern New Hampshire University
Hooksett, NH12.2027
Bachelor of Science - Mass Communications
Norfolk State University
12.2006
Skills
- Training and development
- Employee Recruitment and Hiring
- Employee Training Program
- Human Resources Management
- HIPAA Guidelines
- Adaptability and flexibility
- Effective communication
- Data entry proficiency
- Quality assurance
- Team collaboration
- Organizational skills
- Epic Systems
Certification
- OSHA Certified, 06/2020, Suffolk, VA
- CPR, AED Certified, 06/2020, Suffolk, VA
- Guide to Human Resources, 10/2017, Norfolk, VA
- Microsoft Excel 2007/2010: Beyond the Basics, 09/2017, Norfolk, VA
- Microsoft Excel 2007/2010: Back to Basics, 09/2017, Norfolk, VA
Hobbies and Interests
- Entertaining
- Cooking
- Zip Lining
- Reading
- Writing
References
Upon request
Affiliations
- Ambassador with Sentara Healthcare
Languages
English
Full Professional
Timeline
Central Intake Coordinator
Sentara Enterprises - Home Health and Hospice
04.2020 - Current
Office Manager
Nurturing Hearts N Care Home Health
04.2018 - Current
Office Manager/Test Administrator
Cardinal Training Center
04.2018 - 03.2020
Executive Administrative Assistant
Better Care Family Homes/Humanity Learning Center
04.2017 - 03.2020
Marketing Road Representative
Costco Wholesale Center
07.2016 - 02.2017
Media Manager
Aljazeera Media Network
05.2007 - 07.2016
MBA - Human Resources Management
Southern New Hampshire University
Bachelor of Science - Mass Communications
Norfolk State University
- OSHA Certified, 06/2020, Suffolk, VA
- CPR, AED Certified, 06/2020, Suffolk, VA
- Guide to Human Resources, 10/2017, Norfolk, VA
- Microsoft Excel 2007/2010: Beyond the Basics, 09/2017, Norfolk, VA
- Microsoft Excel 2007/2010: Back to Basics, 09/2017, Norfolk, VA
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