Maureen Alicea
Pawtucket,United States
Summary
Dependable employee with 18 years field experience seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Proven expertise in Microsoft Office, Excel, effective time management, and leadership. A dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Area Manager
Quest Diagnostics
Massachusetts, United States
09.2022 - 02.2024
- Established and monitored performance metrics to ensure assigned areas met or exceeded operational goals
- Developed and implemented staff training programs to ensure team members had the skills and knowledge needed to perform their roles
- Leveraged data analytics to identify areas of improvement and develop actionable plans to address those needs
- Developed a comprehensive market analysis that identified key trends and opportunities for improvement in assigned areas
- Conducted regular visits to ensure compliance with company policies, procedures, and standards
- Established and maintained strong relationships with key stakeholders in assigned areas, resulting in increased collaboration and productivity
- Conducted employee reviews to assess performance and identify areas for improvement.
Operational Managment
Biolife
02.2020 - 09.2022
- Created a budgeting system that monitored spending and identified opportunities for cost savings
- Developed and documented policies and procedures that increased safety and security
- Created an inventory management system that improved accuracy and reduced inventory cost
- Improved customer service by implementing a customer feedback system that increased customer satisfaction
- Established key performance indicators (KPIs) to monitor operational performance, resulting in a reduction in costs.
- Ensured compliance with safety regulations at all times.
- Recruited, trained, coached and evaluated staff performance to ensure maximum efficiency.
- Organized workflow by assigning responsibilities to departments and teams and individuals.
- Analyzed data to identify trends that could be used to improve operational performance.
- Developed strategies to improve customer service, quality assurance systems, and business processes.
Administrative Assistant
University Surgical
Rhode Island, United States
06.2017 - 02.2020
- Processed invoices for payment using accounting software applications.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Compiled data from various sources into organized reports for review by management team.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Greeted visitors and provided general information about the company.
- Managed database systems containing customer contact information.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Developed and maintained filing systems for confidential documents and records.
- Answered questions from customers regarding products and services offered by the company.
- Conducted research on various topics as requested by management.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed office supplies inventory and placed orders when necessary.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Directed customer inquiries to appropriate department personnel.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Proofread content for typo-free emails and documentation.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled incoming calls and directed callers to appropriate department or employee.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Drove customer feedback to deliver information to management for corrective action.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Composed, edited and typed complex memos and reports with job-related software.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Responded to customer issues to provide immediate resolution and improve retention.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Education
Bachelor of Arts (B.A.) - Business with concentration in HR Management
Capella University
OnlineAssociate in Arts (A.A.) - Healthcare
Bristol Community College
Fall RiverSkills
- Office Management
- Staff Management
- Expense Reporting
- Scheduling
- Calendar Management
- Travel administration
- Travel Coordination
- Presentation Development
- Database Management
- Business Administration
- Bookkeeping
- Customer Service-Oriented
- Phone Etiquette
- Financial Services
- Report Generation
- Strong Problem Solver
- Spreadsheet tracking
- Compensation and benefits
- AR/AP
- Conflict Management
- Appointment Setting
- Task Delegation
- Labor Relations
- Payroll (ADP, Kronos)
- Schedule Management
- Performance Improvement
- Executive Support
- Human resource laws knowledge
- Workers' compensation knowledge
- Interpersonal Communication
- Administrative Support
- Invoice Processing
- Customer Service
- Business Writing
Certification
- C-EMT-P
- CMA|RMA
- Registered Phlebotomist
- Medical billing/coding
References
References available upon request.
Timeline
Area Manager
Quest Diagnostics
09.2022 - 02.2024
Operational Managment
Biolife
02.2020 - 09.2022
Administrative Assistant
University Surgical
06.2017 - 02.2020
Bachelor of Arts (B.A.) - Business with concentration in HR Management
Capella University
Associate in Arts (A.A.) - Healthcare
Bristol Community College