Bowling
Mia L. Billups
Customer Service
Cheektowaga ,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
2020
2020
years of post-secondary education
Work History
Cashier/Customer Service Desk/Pricing Specialist
Wegmans
10.2019 - 09.2023
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Provided exceptional customer service to ensure customer satisfaction and retention
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Streamlined the price adjustment process, ensuring timely implementation of changes in line with business needs.
- Ensured compliance with company policies and industry regulations by maintaining accurate documentation of all pricing-related actions.
- Developed strong relationships with internal teams and external partners, facilitating open communication channels for effective collaboration on pricing-related initiatives.
- Mitigated potential revenue losses by proactively identifying and addressing pricing errors in a timely manner.
Loss Prevention Officer
Macy's
01.2010 - 08.2017
- Minimized shrinkage by adhering to company policy of utilizing internal and external controls for deterring thefts.
- Built strong relationships with local law enforcement agencies, fostering collaboration between organizations on joint initiatives for crime reduction.
- Enhanced inventory control with consistent audits, leading to more accurate stock levels and reduced shrinkage.
- Reduced company theft by implementing effective loss prevention strategies and conducting thorough investigations.
- Assisted law enforcement agencies in the investigation of organized retail crime cases, contributing to successful resolutions.
- Maintained detailed records of all loss prevention activities for efficient reporting and trend analysis purposes.
- Served as a key point of contact for staff members with concerns related to theft or security issues, providing guidance and support.
- Developed a culture of accountability among employees by consistently enforcing established standards for conduct and behavior.
- Streamlined shoplifting apprehension procedures, ensuring the safety of staff and customers while minimizing business disruption.
- Collaborated with management to develop and implement comprehensive loss prevention programs tailored to specific store needs.
- Conducted regular risk assessments to identify vulnerabilities in store layouts, securing high-value items effectively.
- Increased store safety by monitoring surveillance cameras, identifying potential risks, and addressing security concerns promptly.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
Teacher - Forensics/Criminal Law
Buffalo Public Schools
01.2011 - 01.2013
- Cultivated meaningful relationships with all students, their parents and staff to generate an attractive and warm environment where all could learn and cooperate
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Loss Prevention Officer
JC Penney
01.2009 - 01.2010
- Conducted surveillance to detect and apprehend shoplifters
- Enforced company standards as they relate to security and safety procedures
- Participated in the training of new hire associates in matters of loss prevention
- Conducted daily, weekly and monthly store audits in order to minimize shrinkage
- Participated in the store's loss prevention and safety programs
- Conducted daily store walk-throughs to identify potential security risks.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Completed incident reports and activity logs for accurate, current records.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Observed video surveillance systems for prompt emergency response.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
- Reduced internal theft by conducting surprise checks and fostering environment of accountability.
- Bolstered security at high-risk areas, implementing additional measures during peak shopping periods.
- Conducted regular audits to identify potential areas for loss, addressing vulnerabilities and minimizing risk.
- Played key role in recovery of significant merchandise value through meticulous investigation of major theft incident.
Habilitation Specialist
Community Services for the Developmentally Disabled
01.2002 - 01.2006
- Served as a liaison between the client and the community
- Served as a member of an interdisciplinary treatment team; by reporting client's progress; and making recommendations concerning changes in the individual habilitation plan
- Assisted clients in achieving personal goals by providing guidance, encouragement, and skill-building opportunities.
- Assisted in the preparation of reports, annual staffing, and quarterly and monthly reviews
- Supported clients in daily living tasks such as meal preparation, hygiene routines, and household management.
- Created the curriculum of life skills program for the individuals we served
- Participated in professional development opportunities, staying up-to-date on best practices and emerging trends in the field of habilitation services.
- Hired, trained, and supervised 10 employees to teach the classes and work in the after school program for the individuals
- Maintained detailed records of client interactions, assessments, and treatment outcomes for accurate reporting.
- Monitored state regulations and progress reports for 100 consumers
- Ensured compliance with state regulations and guidelines through diligent documentation and record keeping practices.
- Billed for services rendered under various funding sources and under the state guidelines
- Served as an effective liaison between clients, families, healthcare providers, educators, employers to ensure coordinated services were provided consistently across all domains of life.
- Stayed within the budget for each program
- Collaborated with interdisciplinary teams to assess client needs and develop comprehensive care plans.
- Provided personalized support for clients with disabilities, promoting self-advocacy and community integration.
- Wrote case notes and documented incidents involving clients.
- Fostered lasting relationships with clients by demonstrating empathy, active listening skills, and genuine concern for their wellbeing.
- Took clients out into community on regular basis and maintained close supervision during outings.
- Enhanced client independence by developing and implementing individualized habilitation plans.
Education
Postgraduate classes - Career And Technical Education Certification
State University College of New York At Buffalo
Buffalo, NYMBA - Economic Crime and Fraud Management
Utica College
Utica, NY 05.2001 - 05.2009
Bachelor of Science - Business Administration/Management
State University College of New York at Buffalo
Buffalo, NYSkills
Time management skills
Certificatesandachievements
- Associate Member of Certified Fraud Examiners, 2009 - 2014
- Licensed NYS Security Guard, 2009 - 2017
- Training in effective interviewing/interrogation techniques
- Training in organizational leadership and ethics
- Recipient of Who's Who in Junior Colleges
- Dean's List, 2006 - 2009, 2011 - 2012
Accomplishments
- Hired and supervised a team of 5 staff members.
- Developed the continuing education program for individuals with disabilities.
- Excelled while taking extra courses in childhood psychology and curricula development.
- Trained and mentored 5-10 employees.
- Completed manager training program.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Awarded “Employee of the Month” in 2019.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Reading
Spending time with family
Volunteering
Timeline
Cashier/Customer Service Desk/Pricing Specialist
Wegmans
10.2019 - 09.2023
Teacher - Forensics/Criminal Law
Buffalo Public Schools
01.2011 - 01.2013
Loss Prevention Officer
Macy's
01.2010 - 08.2017
Loss Prevention Officer
JC Penney
01.2009 - 01.2010
Habilitation Specialist
Community Services for the Developmentally Disabled
01.2002 - 01.2006
MBA - Economic Crime and Fraud Management
Utica College
05.2001 - 05.2009
Bachelor of Science - Business Administration/Management
State University College of New York at Buffalo
Postgraduate classes - Career And Technical Education Certification
State University College of New York At Buffalo
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