Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Receptionist
Maria Lin Calo

Maria Lin Calo

Schofield,WI

Summary

Welcoming Night Auditor with over 20 years of experience in hospitality, customer service and financial reconciliation. Skilled at completing all required tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Night Auditor

Best Western Tower Plus
10.2023 - Current
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.

Front Desk Receptionist

Best Western Tower Plus
10.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

House Keeper

Best Western Tower Plus
10.2023 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Laundry

Chef

Borikén Mart
08.2017 - Current
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
  • Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
  • Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
  • Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
  • Collaborated with staff members to create meals for large banquets.
  • Cooked memorable dishes that brought new customers into establishment.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
  • Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
  • Coordinated employee schedules and developed staff teams to boost productivity.
  • Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
  • Developed innovative recipes, attracting new clientele and increasing overall sales.
  • Streamlined kitchen operations for increased efficiency through effective staff management and delegation.
  • Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
  • Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
  • Spearheaded successful catering events, showcasing the restaurant''s signature dishes while maintaining impeccable standards of service.
  • Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment.
  • Modernized work processes to reduce guest wait times and boost daily output.
  • Boosted employee morale through constructive feedback sessions and recognition of exceptional performance.
  • Regularly updated menu offerings based on customer preferences, driving repeat business for the establishment.
  • Achieved cost reduction targets by negotiating with suppliers for better pricing on key ingredients.
  • Introduced unique fusion cuisine concepts that garnered widespread praise from both customers and food critics alike.
  • Received numerous accolades from critics for creative dish presentations, elevating the restaurant''s reputation within the industry.
  • Coordinated with team members to prepare orders on time.
  • Disciplined and dedicated to meeting high-quality standards.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Monitored food production to verify quality and consistency.
  • Evaluated food products to verify freshness and quality.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Set up and broke down kitchen for service.
  • Assisted with menu development and planning.
  • Utilized culinary techniques to create visually appealing dishes.
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Participated in food tastings and taste tests.
  • Implemented food cost and waste reduction initiatives to save money.
  • Modified recipes to accommodate dietary restrictions and allergies.
  • Developed new recipes and flavor combinations to enhance customer dining experience.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.

Shift Lead Manager

Taco Bell
11.2021 - 02.2023
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.

Line Cook

Red Robin
09.2018 - 06.2019
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Education

High School Diploma - Culinary Arts And Science

Luis Munoz Rivera Tech
Utuado, Puerto Rico
05.1996

Skills

  • Front Desk Operations
  • Multitasking and Organization
  • Problem-Solving
  • Strong Work Ethic
  • Generating Reports
  • Night Audit Reports
  • Punctual and Dependable
  • Balancing Transactions
  • End-of-Day Processes
  • Resolving issues
  • Teamwork and Collaboration
  • Decision-Making
  • Guest Services
  • Reservations
  • Guest Relations
  • Account Balancing
  • Time Management
  • Staff Training
  • Customer Service
  • Night audit procedures
  • Account Reconciliation
  • Reception Management
  • Teamwork orientation
  • Posting charges
  • Credit and cash payments
  • Recordkeeping
  • Charge posting
  • Auditing Techniques
  • Daily Reporting
  • Safety and security procedures
  • Policy compliance
  • Occupancy Rates Analysis
  • Complaint resolution
  • Ledger Updates
  • Registration processing

Certification

  • Licensed Chef - present

Languages

Spanish
Native or Bilingual
Portuguese
Full Professional
English
Native or Bilingual
Basque
Native or Bilingual
French
Full Professional
Italian
Professional Working

Timeline

Night Auditor

Best Western Tower Plus
10.2023 - Current

Front Desk Receptionist

Best Western Tower Plus
10.2023 - Current

House Keeper

Best Western Tower Plus
10.2023 - Current

Shift Lead Manager

Taco Bell
11.2021 - 02.2023

Line Cook

Red Robin
09.2018 - 06.2019

Chef

Borikén Mart
08.2017 - Current

High School Diploma - Culinary Arts And Science

Luis Munoz Rivera Tech

Similar Profiles

CREATE PROFILE
Maria Lin Calo