M'Leah Reyes
Not Hispanic Or Latino,AL
Summary
Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.
Overview
8
8
years of professional experience
Work History
Cafe Manager
Speedway Gas Station
Decatur, AL
03.2021 - Current
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting and supply ordering.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Kept cafe in full compliance with health code standards and achieved consistent scores above [Number].
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Grew cafe sales [Number]% over [Timeframe] by effectively marketing business and improving customer relations strategies.
Environmental Services Housekeeper
Decatur Morgan Hospital
Decatur, AL
08.2018 - 02.2021
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
Environmental Services Housekeeper
Southern Tennessee Regional Health System
Pulaski, TN
04.2017 - 08.2018
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
- Practiced established infection control methods to reduce risks to patients, families and medical staff.
- Documented and reported necessary facility and building repairs observed.
Education
Customer Service - Business Administration
Tennessee College of Applied Technology - Hohenwald
Hohenwald, TN05.2013
Skills
- Business Leadership
- Focus and Follow-Through
- Records Organization and Management
- CDC Sanitation Guidelines
- Team Support and Collaboration
- Hazardous Chemicals
- Detail Orientation
- Work Task Prioritization
- Customer Transactions
- Management Training
Timeline
Cafe Manager
Speedway Gas Station
03.2021 - Current
Environmental Services Housekeeper
Decatur Morgan Hospital
08.2018 - 02.2021
Environmental Services Housekeeper
Southern Tennessee Regional Health System
04.2017 - 08.2018
Customer Service - Business Administration
Tennessee College of Applied Technology - Hohenwald