M'Lee Munoz
Executive Administrator
Covina,CA
Summary
Reliable Operations Manager with over 15 years of experience in bookkeeping, payroll and financial management. Motivational and inspiring team leader with expertise in scheduling, customer relationship management and inventory control. Resourceful and methodical self-starter.
Overview
4
4
years of post-secondary education
16
16
years of professional experience
Work History
Operations Manager
Highland Commercial Roofing
Baldwin Park , CA
2006.10 - 2020.06
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Helped build and review master service agreements for work eligibility.
- Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
- Investigated and resolved departmental non-conformances.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reviewed shift reports to understand current numbers and trends.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Drafted invoices for completed work.
- Interacted well with executives, employees and customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Eased team transitions and new employee orientation through effective training and development.
- Delegated [Type] daily tasks to employees, streamlining daily progress and efficiency.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Office Manager
A.N. Burke Construction
Baldwin Park , CA
2004.02 - 2006.10
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Evaluated employee records and productivity to complete employee evaluations.
- Managed office operations while scheduling appointments for department managers.
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Sourced vendors for special project needs and negotiated contracts.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
No Degree - English
Citrus College
Glendora, CAHigh School Diploma -
San Gabriel Mission High School
San Gabriel, CA 1989.06 - 1993.06
Skills
Contract Management
undefinedNotary Public
Licensed Notary Public
Timeline
Operations Manager
Highland Commercial Roofing
2006.10 - 2020.06
Office Manager
A.N. Burke Construction
2004.02 - 2006.10
High School Diploma -
San Gabriel Mission High School
1989.06 - 1993.06
No Degree - English
Citrus College
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