M. Leilani Ching

• Determined business plan, mission statement and vision.
• Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Served customers and followed outlined steps of service.
• Identified issues, analyzed information and provided solutions to problems.
• Resolved problems, improved operations and provided exceptional service.
• Used coordination and planning skills to achieve results according to schedule.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Founded and managed project management business

· Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

· Developed and maintained knowledgeable and productive team of employees that offer working around the clock working service.

· Created and enforced detailed organization processes to increase quality and service standards.

· Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.

· Led improvement initiatives to advance operational efficiencies and increase revenue.

· Oversaw team of over 200 drivers by reviewing performance to promote timely and efficient deliveries and operations

· Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

· Coached new hires on company processes while managing employees to achieve maximum production.

· Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.

· Developed standard operating procedures for all administrative employees.

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Professional Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Experience overseeing teams of up to 200 to meet efficiency and performance targets. Excels through mentoring, training and empowering team to excel in performance. Deep knowledge of employee/labor relations procedures and DOT compliance requirements.

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Work History

LC Assistant Services - Owner
Oakland, CA • 08/2021 - Current

· Determined business plan, mission statement and vision.

· Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.

· Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

· Managed purchasing, sales, marketing and customer account operations efficiently.

· Offered friendly and efficient service to customers, handled challenging situations with ease.

· Developed and maintained courteous and effective working relationships.

· Served customers and followed outlined steps of service.

· Identified issues, analyzed information and provided solutions to problems.

· Resolved problems, improved operations and provided exceptional service.

· Used coordination and planning skills to achieve results according to schedule.

· Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

· Founded and managed project management business

AC Transit - Transportation Manager
1600 Franklin St., Oakland CA 94608 • 09/2017 - 07/2021

· Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

· Developed and maintained knowledgeable and productive team of employees that offer working around the clock working service.

· Created and enforced detailed organization processes to increase quality and service standards.

· Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.

· Led improvement initiatives to advance operational efficiencies and increase revenue.

· Oversaw team of over 200 drivers by reviewing performance to promote timely and efficient deliveries and operations

· Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

· Coached new hires on company processes while managing employees to achieve maximum production.

· Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.

· Developed standard operating procedures for all administrative employees.

AC Transit - Sr. Administrative Assistant/Labor Relations Representative
1600 Franklin Street, Oakland, CA 94608 • 09/2004 - 09/2017

· Mediated discussions between employer and employee representatives in attempt to reconcile differences.

· Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.

· Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.

· Interpreted and advised on labor relations policies and previously negotiated agreements.

· Oversaw investigations into discrimination, sexual harassment or other workplace claims.

· Participated in team projects, demonstrating ability to work collaboratively and effectively.

· Gained extensive knowledge in data entry, analysis and reporting.

· Applied effective time management techniques to meet tight deadlines.

· Mediated discussions between employer and employee representatives in attempt to reconcile differences

· Participated in labor-management meetings to discuss labor issues

· Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies

· Interpreted and advised on labor relations policies and previously negotiated agreements

· Spearheaded negotiation of union contracts as company representative

· Skilled at working independently and collaboratively in a team environment

· Self-motivated, with a strong sense of personal responsibility

· Managed time efficiently in order to complete all tasks within deadlines