M'Liese Bates
Maryland Heights,MO
Summary
Customer-oriented and serviced-focused General Manager with 8 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader with sound judgment and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Orchestrates optimal resource utilization to handle expected operational needs. Possesses good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
Work History
General Manager
Recovery Compliance Solutions
09.2014 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
Sales Associate Specialist
Weekends Only
07.2021 - 12.2021
- Greeted customers and helped with product questions, selections and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Customer Service Representative
Valvoline Instant Oil Change
05.2014 - 09.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Provided information regarding charge accounts and loyalty programs.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
Customer Service Representative
Casino Morongo Resort And Spa
09.2013 - 03.2014
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Scored in top 10% of employees for successful sign-ups.
- Operated POS system to itemize and complete average of 30 customer sign-ups.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Provided ongoing guest service.
Education
No Degree - Modern Media Productions
Southern Illinois University Carbondale
Carbondale, ILHigh School Diploma -
Hazelwood West High School
Hazelwood, MO05.2012
Skills
- Supplier Monitoring
- Hiring and Onboarding
- Problem Anticipation and Resolution
- Mathematical Calculation and Reasoning
- Department Oversight
- Administrative Management
- Records Organization and Management
- Human Resources Oversight
- Business Leadership
Timeline
Sales Associate Specialist
Weekends Only
07.2021 - 12.2021
General Manager
Recovery Compliance Solutions
09.2014 - Current
Customer Service Representative
Valvoline Instant Oil Change
05.2014 - 09.2014
Customer Service Representative
Casino Morongo Resort And Spa
09.2013 - 03.2014
No Degree - Modern Media Productions
Southern Illinois University Carbondale
High School Diploma -
Hazelwood West High School
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