M'LIK CARSON
KELLER,Texas
Summary
Seasoned financial manager with broad experience in budgeting, forecasting, and strategic planning. Skilled in optimizing financial processes and leading teams to exceed corporate goals through innovative strategies and efficient resource allocation. Proven track record of enhancing operational efficiency and financial health within diverse organizations. Demonstrated ability to analyze complex financial data and recommend actionable solutions that drive growth and profitability. Methodical Director of Finance promoting talents in statistical analysis and performance reporting. Gifted individual known for translating financial data into actionable information. Skilled professional inspired and motivated to help customers build financial independence. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. professional and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills will be valued.
Overview
8
8
years of professional experience
Work History
Finance Director
EXCELLENCE AUTO DIRECT
Euless, TX
01.2018 - Current
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
- Championed the adoption of new technologies and financial systems to streamline processes and improve data accuracy.
- Provided oversight for accounts receivable and payable functions, payroll processing, investments, and treasury operations.
- Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Created financial management mechanisms to minimize financial risk to business.
- Negotiated contracts and agreements with vendors, suppliers, and service providers to reduce costs and improve terms.
- Managed the daily activities of a team of sales representatives.
- Analyzed monthly reports to track progress against organizational objectives.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Collaborated with other departments such as finance, parts, and service to ensure smooth functioning of dealership operations.
- Resolved customer complaints regarding sales and service.
- Resolved customer complaints promptly and effectively.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Created promotional campaigns to drive traffic into showrooms during peak seasons.
- Maintained relationships with existing customers and cultivated new customer leads.
- Evaluated dealer performance against established targets on a quarterly basis.
- Prepared detailed reports summarizing overall performance at each dealership location.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Provided support to existing customers during times of need or crisis situations.
- Maintained accurate records of all interactions with dealers in the CRM system.
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked with cross-functional teams to achieve goals.
- Conducted regular training sessions for sales staff on product knowledge and selling techniques.
- Advised dealers on pricing policies that maximize profits while keeping customers satisfied.
- Provided guidance and support to junior members of the sales team.
- Analyzed business and sales targets using critical problem-solving skills.
- Coached, developed and motivated team to achieve revenue goals.
- Established relationships with banking partners to secure favorable terms on financing arrangements.
- Negotiated terms with banks and other financial institutions to secure financing and optimize terms.
- Negotiated contracts with vendors in order to obtain competitive pricing structures.
- Managed relationships with investors, providing updates and addressing inquiries to maintain confidence.
- Recommended new financial and accounting software packages. replacing various non-integrated offerings.
- Promoted finance products to customers and sales force to increase penetration.
Car Salesperson
Acura
ARLINGTON, TX
01.2017 - 01.2018
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
- Ticketed, arranged and displayed merchandise to promote sales.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Responded to inquiries from potential customers via email and telephone.
- Participated in trade shows and other industry events in order to promote products offered by the dealership.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Prepared merchandise for purchase or rental.
- Advised customers on financing options and warranties available for their purchase.
- Inspected vehicles regularly to ensure they met safety standards prior to being put up for sale.
- Greeted customers and provided product information.
- Conducted test drives for prospective buyers.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Bagged or packaged purchases and wrapped gifts.
- Organized store by returning merchandise to proper areas and restocked displays.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Researched local, state, and federal laws regarding auto sales regulations when necessary.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Scheduled automotive deliveries with vendors and customers.
- Described merchandise and explained use, operation and care.
- Handled returns and exchanges according to company policies.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Maintained customer satisfaction by providing prompt, reliable service.
- Maintained up-to-date database of sales contacts and customer information.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
- Developed relationships with potential buyers through phone calls and emails.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Followed up with customers to build long-term relationships and successful referrals.
- Placed special orders or called other stores to find desired items.
- Created detailed reports of daily sales activities for management review.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended, selected and located merchandise based on customer desires.
- Managed sales negotiations and financing options.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Greeted customers to determine wants or needs.
- Consistently exceeded quotas by pursuing and closing sales.
- Cleaned shelves, counters and tables to maintain organized store.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Computed purchases and received and processed cash or credit payment.
- Maintained records related to sales for store management.
- Educated customers about sales processes, warranty requirements and service standards.
- Performed data entry tasks into dealer management software programs such as Reynolds and Reynolds or CDK Global DMS systems.
- Showcased vehicle features and took customers on test drives in local area.
- Answered customer inquiries regarding product features, pricing, and availability.
- Provided follow-up customer service after a car sale was completed.
- Assisted in developing promotional campaigns and advertising materials for upcoming events or special offers.
- Analyzed market trends to determine competitive pricing strategies for vehicles on the lot.
- Adhered to standards of quality and service and industry regulations.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted testing of software and systems to ensure quality and reliability.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Updated and maintained databases with current information.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Managed household errands and other essential duties.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed inventory and supplies to ensure materials were available when needed.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Achieved cost-savings by developing functional solutions to problems.
- Completed routine maintenance and repair.
- Worked effectively in team environments to make the workplace more productive.
Education
Some College (No Degree) - Accounting And Finance
Tarleton State University
Stephenville, TXSkills
- General ledger accounting
- General ledger entry
- Technology-savvy
- Reporting
- Performance metrics evaluation
- Audit coordination
- Risk management
- Financial planning
- Financial policy development
- Profitability analysis
- Business forecasting
- Financial reporting and analysis
- Financial strategy development
- CRM proficiency
- Sales coaching
- Sales presentations
- Sales pipeline management
- Digital sales
- Database management
- Sales reporting
- Goal setting
- Relationship building
- Time management
- Staff supervision
- Team leadership
- Lead generation
- Closing techniques
- Sales cycle management
- B to B sales
- Contract management
- Sales targeting
- Team building
- Teamwork
- Account management
- Sales training
- Salesforce software
- Closing deals
- Cold calling
- Strong negotiation
- Persuasion techniques
- Goal oriented
- Building rapport
- Pre-owned vehicles
- Aftermarket products
- Upselling strategies
- Negotiation and sales strategy
- Warranty requirements
- Follow-up skills
- Lead follow up
- Leasing options
- Customer relationship management
- Car insurance
- Staff training
- Marketing
- Sales promotions
- Competitive
- Sales strategies
- Price negotiation
- Negotiations strength
- Sales closing
- Buyer contracts
- Negotiation
- Financial data analysis
- Loan underwriting
- Loan submissions
- Credit analysis
- Credit reports
- Document management
- Application status reviews
- Processing procedures
- Finalizing contracts
- Processing documents
- Contract finalization
- Financial document review
- Appraisals
- Loan closing
- Customer service
- Documentation
- Applicant communication
- Application review
- Completing interviews
- Credit and collections
- Loan origination
- Loan disclosures
- Application process management
- Loan origination and underwriting
- Background investigation
- Document review
- Attention to detail
Accomplishments
- Dealer Partner of the Year for 4 years in a row, X2 (two different partners)
- Promoted from Finance Manager to Finance Director
- I have completed over 100 million dollars in sales
- I have completed over 10 million dollars in profit
References
References available upon request.
Timeline
Finance Director
EXCELLENCE AUTO DIRECT
01.2018 - Current
Car Salesperson
Acura
01.2017 - 01.2018
Some College (No Degree) - Accounting And Finance
Tarleton State University
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