M. Lisa Bond

Summary

Results-driven professional with comprehensive experience in account management, focus on building strong client relationships and driving business growth. Adept closer, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, timely and open communication and problem-solving skills.

Overview

years of professional experience

Work History

Account Manager

ProSource Wholesale

03.2013 - Current

Ensure client satisfaction by building strong relationships and addressing their needs promptly. Manage over 200 diverse accounts, ensuring timely communication and effective problem resolutions.
Provide personalized experience. Understand the needs of my clients and guide them through the entire process, from initial consultation to project completion.
Create long standing relationships/partnerships.
Assist with both small and large scale renovations, new build to custom projects, offering a wide range of expertise, including: Any/all types of flooring, Kitchen cabinetry and countertops for all residential and/or commerical applications.
Meet/exceed monthly goals: sales, member sign ups, credit, profitability, member retention/conversion. Increased personal territory growth by over 30%.

Multiple Held

The Home Depot

02.1998 - 03.2013

Multiple positions held over tenure: Kitchen and Bath Designer (at The Home Depot and EXPO), Receiving (RTV's), customer service desk, Scheduling/HR (training) and Department Manager
Self-motivated, with a strong sense of personal responsibility. Lead by example.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Reduction of RTV cage from $160,000 to $5,000 in first 6 months of position held

Education

High School Diploma -

Pacific High School, Pacific, MO

Associate of Applied Science -

Patricia Steven's College, St Louis, MO

Professional Development: Field experience for design and client relations
Architecture Drafting, AutoCAD and 2020
3.8 GPA maintained

Skills

Account management: customer service, project management, client relations, problem resolution, verbal and written communication
Teamwork, leadership and collaboration
Decision-making/time management

Microsoft Office, Excel, PowerPoint, AutoCAD, 2020 and RFMS
Order fulfillment, Follow-up, dispute resolution
Expertise: relationship building/management, operations, profitability and staying on top of the trends

Timeline

Account Manager - ProSource Wholesale

03.2013 - Current

Multiple Held - The Home Depot

02.1998 - 03.2013

Pacific High School - High School Diploma,

Patricia Steven's College - Associate of Applied Science,