M. Lisa Zavala
Mount Vernon,OR
Summary
Dynamic Work First/TANF Case Manager with a proven track record at the Department of Social and Health Services. Excelled in case management and problem-solving, enhancing client outcomes. Skilled in relationship building and documentation, adept at navigating community resources and advocating for client needs.
Overview
1
1
Certification
Work History
Work First/ TANF Case Manager
Department of Social and Health Services
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Education
AAS - Medical Billing And Coding
Skagit Valley College
Mount Vernon, WA08.2024
High School Diploma -
Burlington-Edison High School
Burlington, WA06.1985
Skills
- Organization and Multitasking
- Case Documentation
- Case Management
- Problem-Solving
- Relationship Building
- Positive Attitude
- Email and Telephone Etiquette
- Client Advocacy
- Community Resources
- Documentation proficiency
- Community Outreach
- Case Management Tracking
- Case Needs Assessment
- Home Visits and Inspections
- Excellent Communication
- Certified in CPR/AED
- Adaptability and Flexibility
Certification
AHA BLS and CPR
Languages
Spanish
Native or Bilingual
Timeline
Work First/ TANF Case Manager
Department of Social and Health Services
AAS - Medical Billing And Coding
Skagit Valley College
High School Diploma -
Burlington-Edison High School
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