Mark Lutzow
Crown Point,Indiana
Summary
Results-focused quality professional with strength in problem-solving, staff training, and data evaluation and reporting in the automotive supply chain industry. Proactive leader with strengths in communication and collaboration. Proficient in leveraging ISO 9001:2015, IATF 16949:2016, and quality core tools knowledge to promote continual improvement and customer-specific requirements compliance. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Quality Manager
Hammond Group, Inc.
Hammond, IN
08.2023 - Current
- Monitored customer complaints and provided feedback on process improvement initiatives.
- Developed and implemented customer quality plans for new products to ensure customer satisfaction.
- Collaborated with cross-functional teams to develop corrective action plans to address issues identified by customers.
- Provided technical support to production team members regarding quality assurance processes.
- Drafted documents outlining customer requirements and specifications for new projects or modifications to existing ones.
Quality Systems Specialist
Hammond Group, Inc.
Hammond, IN
03.2022 - 08.2023
- Project manager in updating organizational PFMEAs to current AIAG / VDA format.
- Implemented a business continuity program accross all organizational divisions.
- Project manager on integration of a quality system software package.
- Coordination on problem solving methodologies and identification of most effective root cause analysis tools based on situation and context.
Quality Specialist
Hammond Group, Inc.
Hammond, IN
08.2016 - 03.2022
- Creation of process FMEAs and Control Plans to ensure compliance with customer-specific requirements.
- Documenting and reporting on customer performance and supplier performance.
- Coordinator for all customer quality compliance audits and registrar audits.
- Scheduling and implementation of internal audit programs.
ISO Coordinator
Hammond Group, Inc.
Hammond, IN
03.2014 - 08.2016
- Transitioned all North America and international divisions from ISO 9001:2008 to ISO 9001:2015
Education
Bachelor of Science - Business Administration
Purdue University Global
Hammond, IN2023
High School Diploma -
Crown Point Highschool
Crown Point, IN08.2012
Skills
- Schematic / Specification Understanding
- Training and Mentorship
- Problem Solving
- Reporting and Analysis
- Quality Issue Identification
- Quality SOPs Development
- Test Results Interpretation
- Data Capture and Analysis
- Statistical Analysis
- Solution Development and Optimization
Certification
- AIAG & VDA Design FMEA: Transitioning for Practitioners - 2022
- Leadership Development Certificate - 2022
- IATF 16949:2016 Internal Auditor Training with Quality Core Tools - 2019
- Internal Auditor IATF 16949:2016 - 2018
- FMEA Overview - 2018
- Statistical Process Control - 2018
- Problem Solving PDCA, A3 and Root Cause Analysis - 2018
- Advanced Product Quality Planning - 2018
- IATF 16949:2016 Training - 2018
- Six Sigma Yellow Belt - 2018
- ISO 9001:2015, AS9100 Rev D, ISO 13485:2015 Transitioning Training - 2016
- ISO 9001:2008 Internal Quality Systems Auditor - 2015
Timeline
Customer Quality Manager
Hammond Group, Inc.
08.2023 - Current
Quality Systems Specialist
Hammond Group, Inc.
03.2022 - 08.2023
Quality Specialist
Hammond Group, Inc.
08.2016 - 03.2022
ISO Coordinator
Hammond Group, Inc.
03.2014 - 08.2016
Bachelor of Science - Business Administration
Purdue University Global
High School Diploma -
Crown Point Highschool
- AIAG & VDA Design FMEA: Transitioning for Practitioners - 2022
- Leadership Development Certificate - 2022
- IATF 16949:2016 Internal Auditor Training with Quality Core Tools - 2019
- Internal Auditor IATF 16949:2016 - 2018
- FMEA Overview - 2018
- Statistical Process Control - 2018
- Problem Solving PDCA, A3 and Root Cause Analysis - 2018
- Advanced Product Quality Planning - 2018
- IATF 16949:2016 Training - 2018
- Six Sigma Yellow Belt - 2018
- ISO 9001:2015, AS9100 Rev D, ISO 13485:2015 Transitioning Training - 2016
- ISO 9001:2008 Internal Quality Systems Auditor - 2015
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