Marilyn Leslie Kohn
Columbus,OH
Summary
Dedicated guest services professional who uses careful listening to identify and resolve guest issues. Solid team player with upbeat, positive attitude. Committed to maintaining guest satisfaction and learning new processes to support company success.
Overview
18
18
years of professional experience
Work History
Guest Advocate
Target
Columbus
03.2018 - Current
- Greet guests, assist with product location, and address other inquiries.
- Cheerfully and competently complete guest check out.
- Process accurate cash, check, debit and credit card payments using Point-of-Sale system
- Support guests during self-checkout to promote positive store experience.
- Resolve customer complaints in a professional manner while adhering to company policy.
Customer Service Representative II
FacilitySource
Columbus
03.2015 - 08.2017
- Created and updated maintenance work orders for 5 retail clients.
- Expedited emergency maintenance work orders with service providers.
- Followed up with service providers on the scheduling of services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Office Support Assistant
Robert Half Office Team
Columbus
07.2014 - 02.2015
- Created and maintained application records for Medicare Part C plans.
- Swiftly examined and dispatched application documentation.
- Consulted with insurer about application determinations to promptly and accurately address inquiries.
Telephone Interviewer
Saperstein Associates
Columbus
08.2013 - 09.2014
- Conducted telephone interviews with open ended and forced answer questions
- Accurately coded and documented participant responses.
- Utilized effective communication skills to engage diverse participants.
- Followed project guidelines to ensure consistency in interviews.
Support Specialist
The P.E.E.R. Center
Columbus
09.2007 - 04.2013
- Provided psychosocial support to individuals recovering from mental illness, addiction and trauma
- Maintained a safe space for agitated associates and de-escalated confrontations between peers.
- Developed promotional materials for groups and events
- Maintained accurate records of associate suspensions and reinstatement plans to support Center operations.
Education
Bachelor of Science - Family Relations & Human Development
The Ohio State University
Columbus, OHMaster of Science - Community Counseling
University of Dayton
Dayton, OHSkills
- Customer Needs Assessment
- Customer Retention
- Product and Service Knowledge
- Complaint Resolution
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany Culture401k matchPaid time offQuote
Don’t believe everything you think.
Byron Katie
Timeline
Guest Advocate
Target
03.2018 - Current
Customer Service Representative II
FacilitySource
03.2015 - 08.2017
Office Support Assistant
Robert Half Office Team
07.2014 - 02.2015
Telephone Interviewer
Saperstein Associates
08.2013 - 09.2014
Support Specialist
The P.E.E.R. Center
09.2007 - 04.2013
Bachelor of Science - Family Relations & Human Development
The Ohio State University
Master of Science - Community Counseling
University of Dayton
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