MOHAMED MABROUK

Enterprise Business Technology Office

• Oversaw all Operational functions for division, including staffing, vendor management, financial management
• Led strategic Transformation Initiatives across enterprise, collaborating with C-suite stakeholders to obtain consensus and establish actionable plan
• Established Governance Framework to provide consistent processes, including training, roll-out strategy and audits to ensure adherence
• Led Strategic Development across division, working with senior stakeholders and providing recommendations
• Optimized Process to identify and track measurable data (e.g., KPIs) to improve performance
• Developed Risk Management Framework to pro-actively identify, assess and mitigate risks
• Led Development of Vision and Goals, including priorities, and objectives (OKRs) to track progress
• Developed and executed Staffing Strategy to align business need and division goals (e.g., diversity)
• Led Budget and Financial Planning efforts to consolidate and track budget across division
• Established Resource Management Processes to forecast and track hiring based on business need
• Created and executed Multi-Year Strategies to remediate audit findings and mitigate risk
• Coordinated and Influenced Key Stakeholders across organization, including Internal Audit, Finance, Enterprise Operations and Information Technology to achieve results and drive decisions

Application Development Program Management – Dept. of the Treasury

• Oversaw diverse team supporting multiple complex projects, using agile development methodology, including subcontractors, vendors, SMEs, functional and technical team members
• Developed processes and procedures as well as Program Plan, Risk Assessment, Organizational Structure, Communications Plan, and Change Management Plan based on best practices
• Developed, monitored and maintained annual budget for overall program, including subcontractor agreements, invoicing and staffing needs
• Loan Servicing Platform Assessment of Alternatives (AoA) – World Bank
• Managed team in developing comprehensive strategy to assess current loan servicing platform and analyze industry leading vendors in the commercial lending space
• Presented assessment and market research to CIO and Controller, including analysis of vendors and recommendation

Government National Mortgage Association (Ginnie Mae)

• Managed a complex multi-project information technology modernization program consisting of strategy, modernization and implementation projects for loan and pool data delivery and processing
• Designed and stood-up multi-team IT program based on customer vision and mission, including development, quality assurance, communication and future operations and maintenance support
• Developed and implemented a multi-year Enterprise Data Strategy including aligning the organization’s data to the Mortgage Industry Standards Maintenance Organization (MISMO)
• Led Executive Dashboards project to produce dashboards for C-level executives based on a series of workshops, including identifying KPIs and metrics
• Managed a team of functional and technical resources to develop a multi-year IT Strategy and Roadmap based on client interviews, business needs and technology assessments
• Conducted IT Assessment across enterprise including documenting current systems and developing Roadmap detailing project consolidation plans as well as prioritization and timeline
• Presented the completed strategy to the CIO as well as client leadership and it was successfully adopted as the blueprint for the client’s Enterprise Modernization Roadmap.

• Efficiency and Renewable Energy (EERE) Program
• Conducted an Information Technology (IT) risk assessment for all projects under the EERE program
• Developed recommendations, including KPIs, metrics and strategic initiatives to improve current systems development processes based on assessment
• Presented assessment to C-Level executives and proposed restructuring the systems development process; introducing Agile and adherence to standard systems development processes
• Business Development Lead
• Business Development and Market Analysis
• Led a team tasked with collecting and analyzing potential proposal opportunities within the International Development space
• Created strategy to target opportunities in specific industries and areas of the world, with a framework to seek those opportunities
• Managed proposal efforts coordinating writers, graphics and proposal reviews, providing daily updates to senior leadership.

• Medicare.gov and MyMedicare.gov Program -, (HHS)
• Led a cross-functional team in the design and development of various enhancement work streams for the project
• Developed custom software solution recommendation based on analyzing client’s business requirements and in alignment with organization’s goals and architecture
• Conducted internal audits to ensure projects across the program were producing and maintaining documentation and adhering to processes consistently in accordance with CMMI Level 3 standards.

• Grants Management System Modernization Program - National Science Foundation (NSF)
• Provided program management support to the National Science Board (NSB), a governing body appointed by the U.S
• President, including key technology recommendations
• Led team to implement a document management solution to support the client’s business needs Facilitated stakeholder interviews and working sessions focused on balancing and prioritizing the competing interests of individual stakeholder project needs
• Property Utilization and Disposal Website Modernization - U.S
• General Services Administration (GSA)
• Managed Operations and Maintenance (O&M) updates to the Property Utilization website
• Coordinated design sessions to develop a new design for the program website, including leading requirements sessions, technical developers and the functional teams
• Provided recommendations to develop more dynamic functionality based on client’s business needs, allowing client leadership efficient access to information and data.

• Led software engineering projects to enhance web applications
• Facilitated requirements sessions with functional and technical teams
• Developed and maintained digital marketing strategy, including implementing automated email communication solution that allowed the organization to track and measure customer clicks.

• Maintained various NIH websites including performing quality reviews and updates
• Coordinated with client to gather requirements and lead development efforts
• Overhauled quality review process to streamline updates resulting in 50% efficiency.

• Managed content for various department web sites and portals working closely with business users and technical and functional teams to gather requirements
• Led effort to produce marketing and informational web sites for the organization’s campaigns and websites, including the annual conference attended by over 500 participants
• Facilitated quality review sessions with business users and project leadership to approve content before publication of print and web materials.